Sr. Director, Financial Assistance - On-Site

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami's Division of Enrollment Management has an exciting opportunity for a full-time Sr. Director, Financial Assistance to work in Coral Gables, FL. Job Description Location: Coral Gables Campus Reports To: Assistant Vice President of Student Financial Assistance and Employment Direct Reports: Undergraduate Financial Aid Team Leads, System and Compliance Leads, Director of Student Employment, and Key Specialists Position Summary: The Senior Director of Financial Assistance and Employment is a strategic leader responsible for overseeing financial aid programs for undergraduate students and managing university-wide student employment services for all student populations. Acting as the second-in-command to the Assistant Vice President, this role ensures that both financial aid and student employment operations align with institutional goals, regulatory compliance, and a student-centered approach. The Senior Director collaborates closely with departments such as the Registrar’s Office, Student Accounts, and Canes Central to ensure integrated, high-quality service delivery. This position requires a high level of independence, overseeing decisions that may have large impact on the university and managing significant compliance risks across aid and employment programs. Key Responsibilities: Undergraduate Financial Aid Leadership: Lead the strategic planning, policy development, and daily operations of undergraduate financial aid programs, ensuring timely, accurate, and effective financial support for students. Student Employment Oversight: Oversee the Student Employment program for all student populations (undergraduate, graduate, law, and medical students), ensuring compliance with federal work-study regulations and managing institutional employment budgets. Supervise the Director of Student Employment to support job development, placement, and student satisfaction across on- and off-campus employment opportunities. Cross-Departmental Collaboration: Collaborate with the Registrar’s Office, Student Accounts, and Canes Central to ensure integrated student services that facilitate efficient aid processing and student employment. Build partnerships to enhance overall student experience and service accessibility. Compliance and Risk Management: Ensure all financial aid and student employment operations comply with federal, state, and institutional regulations, including Title IV, work-study guidelines, and employment policies. Actively manage compliance risks and provide leadership in regulatory adherence. Financial Counseling and Literacy: Develop and promote financial literacy initiatives and counseling programs to support students in making informed financial and employment-related decisions. Operational Excellence: Direct the administrative and organizational functions of undergraduate financial aid and student employment offices, including staffing, training, and process improvements. Foster a culture of efficiency, accuracy, and high-quality service. Data Reporting and Analysis: Analyze and report on financial aid and student employment data to assess program effectiveness, support budgeting, and guide strategic planning. Present insights to the AVP for informed decision-making. Leadership and Team Development: Supervise, mentor, and support professional development for the undergraduate financial aid team and Director of Student Employment. Champion a collaborative, service-focused team culture that emphasizes accountability and continuous improvement. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Minimum Qualifications: Master’s Degree in Higher Education, Finance, Human Resources, or a related field. 8+ years of experience in financial aid or student financial services, with demonstrated experience in managing student employment and undergraduate aid programs. Proven knowledge of Title IV regulations, state aid compliance, institutional financial aid methodology, and federal work-study requirements. Strong ability to develop cross-departmental partnerships and deliver integrated services across financial aid and employment functions. Excellent analytical, leadership, and communication skills. Experience with financial aid and student employment systems (e.g., PowerFaids, PeopleSoft) is preferred. Certifications: NASFAA Professional Credentials relevant to undergraduate aid (e.g., Administrative Capability, Verification, Federal Work-Study, Direct Loans) is required. Pursuit of the FAAC® credential is encouraged within the first year in the role. Any relevant education, certifications and/or work experience may be considered. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.