Student Account Officer (On-Site)

Why You Should Work With Us

Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.

Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:

Passion: We love helping others succeed.

Excellence: We strive to be the best.

Adaptability: We learn, in part by trying new ideas.

Accountability: We own our results.

Integrity: We do the right thing.

What You'll Do

What You’ll Do:The Student Accounts Officer (SAO) plays an integral role on the Financial Aid team and is the main contact for all Institutional Loan (iLoan) policy matters with current students. The role ensures students meet iLoan repayment requirements, applies progression rules tied to delinquency status, and interprets policy in partnership with campus leadership. It also oversees compliance with private loan repayment requirements for enrolled students and communicates federal loan repayment expectations to graduates. The SAO collaborates with Admissions and Academic departments to ensure students clearly understand their financial obligations as well.

Essential Functions

• Manage a designated caseload of students with active iLoans.• Monitor accounts proactively to identify potential delinquency.• Reach out to students who miss payments or become past due.• Meet with students who are past due and create individualized actions plans to regain good standing. • Document all student interactions, agreements, and action plans. • Track each student’s progress toward repayment compliance and eligibility for academic progression.• Partner with Campus Presidents and Deans to escalate issues with students who fail to adhere to iLoan policies.• Act as a liaison for students submitting hardship requests and financial appeals and oversee the process from start to completion.• Serve as a subject matter expert with iLoans, ensuring consistent messaging regarding policy interpretation and key updates. • Participate in meetings regarding delinquency and provide regular reporting to leadership.• Provide support as needed within the Financial Aid team.

At Arizona College of Nursing, we believe in a collaborative approach where all colleagues work together towards our shared goals. It's important to note that this list doesn't cover everything you'll be asked to do or need to do. We value adaptability and flexibility as we grow and evolve as an organization.

What We Need From You

To perform this job successfully, an applicant must have professional demeanor, the ability to work independently, understand goals and deadlines and possess excellent communication and organizational skills.

Must Have

• Associate’s degree and/or equivalent work experience. • 1-3 years of experience in higher education student accounts, financial aid, accounts receivable, collections or student services.• Proficiency in Excel and other MS Office programs. • Detail-focused with the ability to manage multiple priorities in a fast-paced environment.• Strong customer service orientation with a genuine passion for helping others.• Excellent communication skills- both written and verbal.

Nice to Have

• Bachelor’s degree.• Prior experience with nursing school billing, lab fees and third-party sponsorship. • An understanding of financial literacy principles and student loan repayment options.

What We Are Offering You

• Competitive pay and opportunities for professional development.• Dynamic organizational culture within a supportive working environment.• Rest and relaxation with generous PTO and holiday benefits.• Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.• Preparation for the future with a 401(k) and company match.

For consideration, only online applications will be accepted. No phone calls, please.Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law.