Regional Director, Financial Aid Campus Operations/Outreach

Regional Director, Financial Aid Campus

Operations/Outreach

Austin Community College

Job Posting Closing Times: Job postings are removed from

advertising at 12:00 A.M. on the closing date e.g., at

midnight on the day before the closing date.

Austin Community College employees are required to maintain a

domicile in the State of Texas while working for the college and

throughout the duration of employment. - AR 4.0300.01

If you are a current

Austin Community College employee, please click this link to apply

through your Workday account.

Austin Community College is a public two-year institution that

serves a multicultural population of approximately 41,000 credit

students each Fall and Spring semester. We embrace our identity as

a community college, as reflected in our mission statement. We

promote student success and community development by providing

affordable access, through traditional and distance learning modes,

to higher education and workforce training, including appropriate

applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit

and retain a workforce that

• Values intellectual curiosity and innovative

teaching

• Is attracted by the college's mission to promote equitable

access to educational opportunities

• Cares about student success and collaborates on strategies to

facilitate success for populations including; first generation

college students, low-income students, and students from

underserved communities.

• Focused on student academic achievement and postgraduate

outcomes

• Welcomes difference and models respectful interaction with

others

• Engages with the community both within and outside of

ACC

Job Posting Title

Regional Director, Financial Aid Campus Operations/Outreach

Job Description Summary

The North, Central and South Regional Director, Financial Aid

Campus Operations and Outreach will develop the skills of Financial

Aid and Veterans Affairs staff while overseeing and contributing to

the customer service outcomes at the campuses within their

region.

Job Description

Description of Duties and Tasks

• Assist the Executive Director of Student Assistance and

Veterans Affairs in overseeing the daily operations of ACC

financial aid offices within their region.

• Maintains compliance for the work-study program in their

region.

• Manages FA supervisors and VA manager within the region, and

administers employee progressive discipline according to ACC

policies.

• Audits Professional Judgement, Verification, Unusual Enrollment

appeals, and Selective Service intake practices.

• Ensures atmosphere in which the mission and vision of the

institution are evident to all students and employees.

• Collaborates with student services leadership to provide

guidance in developing financial aid strategies for Guided

Pathways.

• Provides leadership in all areas of campus operations,

including monitoring of campus service levels and making

adjustments for improvement of customer service and staffing

needs.

• Provides guidance for assigned region to maintain compliance

with regulations and requirements of ACC's accrediting body,

Department of Education (ED), federal and local

agencies.

• Maintains consistent and positive customer relations,

responding to internal/external customer inquiries in an efficient

and timely manner. Demonstrates an understanding of multicultural,

and values differences.

• Participates in scheduled discussions with the Executive Team

and other leadership team members regarding management reports,

student population, withdrawal data, new start data, accounts

receivable data, financial data and student

satisfaction.

• Establishes and implements efficient administrative policies,

programs, and procedures; develops strategic goals and objectives

for campuses in conjunction with departmental and ACC strategic

plans.

Knowledge

• Regulations governing federal, state and institutional

financial assistance and VA programs.

• Student financial assistance and VA policies and

protocol.

• Federal, state, and institutional financial assistance

reporting requirements.

• Distribution and utilization processes in relation to student

aid funds.

• Basic statistics and accounting principles.
• Supervisory principles, practices, and methods.

Skills

• Ability to make decisions based on thorough analysis of issues

and sound judgement.

• Strong interpersonal skills, tact, discretion, and ability to

effectively communicate with a wide range of individuals and

constituents in a multicultural college community.

• Effective leadership, team building skills, and strong customer

orientation when working with multicultural students, faculty,

administration, community and business leaders.

• Effective organizational and planning skills, and ability to

meet deadlines.

• Ability to maintain the confidentiality of student information

and related materials.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and

presentation software.

• Use query and control languages, web technology, client-server

technology, data extraction and reporting, troubleshooting

enterprise software applications, testing new program releases and

patches, and integrating data from external source, such as the

Dept. of Education.

Required Work Experience

• Three years related work experience including one year

supervisory experience. Education cannot be substituted for

supervisory experience.

Required Education

• Bachelor's degree

Preferred Education

• Master's degree

Special Requirements

• Must not be on default of any federal/state student

loans.

Physical Requirements

• Work is performed in a standard office or similar

environment.

• Subject to standing, walking, sitting, bending, reaching,

pushing, and pulling.

• Occasional lifting of objects up to 10 pounds.

Safety

• Supervise safe operation of unit. Facilitate safety

inspections. Take reasonable and prudent actions to eliminate

identified hazards. Ensure employees receive appropriate safety

training and foster a workplace safety culture.

Salary Range (PG 123)

$66,544 - $83,179

Number of Openings

1

Job Posting Close Date

February 24, 2026

Clery Act

As required by the US Department of Education, employees are

required to report violations under Title IX and, under the Jeanne

Clery Disclosure of Campus Security Policy and Crime Statistics Act

(Clery Act), select individuals are required to report crimes. If

this position is identified as a Campus Security Authority (Clery

Act), you will be notified, trained, and provided resources for

reporting.

Austin Community College produces an Annual Security Report as

required by the Clery Act. This report includes statistics from the

previous three years concerning reported crime that occurred on

campus; public property adjacent to and accessible from campus; and

in certain non-campus buildings/property owned or controlled by

ACC. The report includes institutional policies concerning campus

security and other safety information.

For direct access to the current Annual Security Report, visit

www.austincc.edu/asr . You may

obtain a hard copy by contacting the Clery Compliance Officer (

[email protected]

). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended

to be an all-inclusive list of duties and responsibilities of the

job, nor is it an all-inclusive list of the skills and abilities

required to do the job. Duties and responsibilities may change with

business needs. ACC reserves the right to add, change, amend, or

delete portions of this job description at any time, with or

without notice. Employees may be required to perform other duties

as requested, directed, or assigned. In addition, reasonable

accommodations may be made by ACC at its discretion to enable

individuals with disabilities to perform essential functions of the

job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Riverside-Campus/Regional-Director--Financial-Aid-Campus-Operations-Outreach_R-8975

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