Senior Director of Student Financial Services

Mary Baldwin University, a mission-driven liberal arts institution, is seeking a hands-on, student-centered Senior Director of Student Financial Services to lead and strengthen financial aid operations during a pivotal period of transition and growth.

This role reports to the Vice President for Enrollment Management and partners closely with campus leadership to stabilize operations, strengthen compliance, improve systems, and elevate the student financial experience. The ideal leader brings both operational depth and urgency, with the ability to build trust, raise standards, and deliver results in a highly collaborative environment.

What You’ll Do

• Provide steady leadership to the Financial Aid team, protecting morale and retaining on-campus talent.
• Strengthen compliance rigor, operational redundancy, and regulatory risk management.
• Coordinate collaborative efforts between Financial Aid and Student Accounts.
• Improve student experience by addressing system friction between PowerFAIDS and Jenzabar One.
• Advance awarding and packaging philosophy with a focus on lowering discount-rate and increasing NTR.
• Partner with finance, enrollment, and student-facing teams to support recruitment, retention, and access.
• Serve as a hands-on leader who can both manage and execute day-to-day tasks

What We’re Looking For

• Proven Financial Aid leadership experience in higher education or closely related field.
• Deep knowledge of Title IV compliance and comfort owning regulatory responsibility.
• A relationship-builder and educator who collaborates effectively across departments.
• A stabilizer and change agent with a strong sense of urgency and accountability.
• Experience mentoring and developing early- to mid-career team members.
• Systems fluency (PowerFAIDS, Jenzabar One, Salesforce or comparable platforms preferred).
• Bachelor’s degree required; Master’s degree preferred.