Hourly Senior Office Assistant, Financial Aid

Brookdale Community College is seeking a Senior Office Assistant for their Financial Aid department. The role involves providing clerical support, customer service, and assistance to the department's director and staff, ensuring effective communication and accurate record-keeping in financial aid processes.

Responsibilities

• Perform clerical/office support for the Financial Aid department
• Provide customer services and support to students and visitors
• Assist the director and administrators in the department as appropriate
• Provide first-line support to students and parents, answering questions related to financial aid applications, eligibility, and award processes
• Coordinate with staff in other departments to support the students if needed
• Assist in the preparation and distribution of financial aid communications, including emails, flyers, and brochures
• Assists with ensuring the accuracy of the Financial Aid website and other social media platforms
• Assist with outreach activities to various on and off campus constituencies: i.e. high schools, community centers
• Maintain accurate and confidential student financial aid records
• Assist with processing financial aid applications, such as comparing list and roster, organizing files
• Participate in outreach activities such as financial aid workshops, orientation sessions, and college events
• Utilize financial aid management systems to update and retrieve data as needed
• Help troubleshoot issues with online financial aid applications and software
• Assist other office personnel with special assignments or substitute for absent personnel when appropriate
• Other tasks assigned by the Director of Financial aid of class information for registration system and reconcile with brochure content

Skills

• High school diploma required
• 2 years of related experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
• Previous experience in an administrative support role; experience in a financial aid office is a plus
• Manages difficult or emotional customer situations
• High level of customer service experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with a focus on empathy and service
• Proficient in Microsoft Office Suite and capable of learning new software applications
• Ability to work independently and as part of a team
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Associate degree preferred
• Familiarity with financial aid regulations and procedures (e.g., FAFSA, Direct Loans) is desirable
• Knowledge of Monmouth County and its communities

Company Overview

• Brookdale Community College is a school in Lincroft. It was founded in 1967, and is headquartered in Lincroft, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.brookdalecc.edu/.