General Function
Reports to the Director of Student Financial Resources and is responsible for the operations and procedures for financial aid processing while ensuring regulatory compliance; counseling and making financial aid awards for students; and provide backup in office processes as needed.
Essential Duties and Responsibilities
- Counsel and Assist students applying for financial aid opportunities
- Assess accuracy of submitted information and process student Financial Aid applications in a timely fashion in accordance to Brunswick Community College policies and federal regulations.
- Possess a proven ability to communicate effectively and confidentially with students, their families, staff and faculty about students' personal and professional concerns.
- Supervises the Federal College Work Study Program, including the development of personnel files, as well as monitoring and submitting student payrolls to the Business Office.
- Monitoring and completing paperwork for Return to Title IV. Submitting this paperwork in a timely manner to the Business Office.
- Monitors student records for Satisfactory Academic Progress (SAP) and other criteria to ensure that financial aid obligations have been met, notifies students of continued eligibility or disqualification; advises students of the appeal process and processes appeals.
- Determine office processing procedures to ensure compliance with federal and state regulations. Formulate procedures that meet federal and state requirements with consideration of audit standards.
- Import and export data in the Colleague system in the absence of the Director.
- Conduct workshops and presentations both on and off campus as requested.
- Acquire and maintain working knowledge of all federal, state, and college regulations as related to financial aid including attending workshops or training seminars as required.
- Train and assist financial aid staff regarding office processing and procedures, including troubleshooting and problem solving support.
- Other duties as assigned by the Director of Student Financial Resources.
Minimum Qualifications
- Bachelor degree and two or more years experience in financial aid or related field; or equivalent combination of education and experience.
- A working knowledge of Colleague, NSLDS, and COD.
- Possess excellent written and verbal communication skills and an ability to work well with a variety of people.
- Ability to manage multiple activities at once and prioritize effectively.
- Must have strong Microsoft Office skills and experience with relational databases.
- Willingness to work longer hours during registration and drop/add periods. Must be flexible and able to prioritize and handle multiple tasks simultaneously.
- The ability to exercise discretion and judgment in handling confidential materials.
Preferred Requirements
- Bachelor’s Degree in Business or related field and 3 or more years experience in financial aid; or equivalent combination of education and experience.
- Experience working in a higher education environment.