Director of Financial Aid & Scholarships

Salary and Benefits

Salary Range: PLEASE NOTE: The starting salary placement

depends on qualifications and experience and is anticipated to be

in the range of $140,000 to $150,000 per year.

Cal State East Bay offers a broad range of benefits that includes

medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),

dependent and health care reimbursement accounts, life insurance,

vacation and sick, 14 paid holidays, one personal holiday and

tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation

Calculator demonstrates the significance of our benefits

package.

This position may be eligible to participate in the Cal

State East Bay hybrid telecommute program subject to management

approval.

Classification

Administrator II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the

Hayward hills with panoramic views of the San Francisco Bay

shoreline. Situated above the city of Hayward, the campus offers an

ideal setting for teaching and learning and yet easy access to the

many cities along the bay. The University has a satellite campus in

Concord, a professional development center in Oakland and a

significant presence online. Founded in 1957, Cal State East Bay is

one of 23 universities of the California State University system

(CSU). Cal State East Bay is recognized as a regionally engaged and

globally oriented university with a strong commitment to academic

innovation, student success, engaged and service learning,

diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on February

4, 2026.

The Director of Financial Aid and Scholarships reports to the

Associate Vice President for Enrollment Management Services and is

responsible for the overall administration of the Financial Aid and

Scholarships Office. The incumbent directs and evaluates the

Associate Director, Assistant Director, Financial Aid Analyst,

Financial Aid Advisors, Financial Aid Technician, Student Records

Coordinator, Financial Aid Specialist, and Quality Service

Representative, fostering a modern, highly responsive, and

student-centered Financial Aid and Scholarships team.

Responsibilities

Leadership/ Management

• Acts as a change champion. Leads courageously by addressing

difficult issues. Works to resolve issues at the peer level and

takes measures to mitigate future issues. Supports and moves new

initiatives forward. Identifies current and future challenges and

proposes effective solutions.

• Understands what issues require a “sense of urgency” and

handles accordingly.

• Ensures confidentiality around sensitive issues.
• Facilitates an environment that motivates, empowers, and

inspires commitment from employees. Assumes good intent with one

another and work on the premise of trust.

• Demonstrates commitment to creating and sustaining a diverse

and inclusive workforce.

• Provides clear direction. Communicates effectively and with

purpose.

• Creates and implements methods for improving individual and

team performance. Builds effective teams committed to

organizational goals. Works with a spirit of collaboration,

inclusion, respect and collegiality.

• Takes ownership of issues and demonstrates accountability.
• Creates an environment in which employees are recognized for

their accomplishments and contributions to the success of the team.

Builds competence in others through effective coaching, performance

management and mentoring.

• Supports and encourages professional and career development for

employees. Fosters a culture of support and success for new hires

by utilizing effective onboarding methods.

• Understand the university’s mission and vision and how the

department/division work activities and goals support the mission.

Ensures cross-divisional support and participation.

• Recognizes, understands, and appreciates different roles across

the institution. Identifies and calls advocacy behavior. Speaks and

advocates with one common voice. Determines, effectively allocates,

and coordinates resources.

Functional Oversight/Management

• Oversees and regularly evaluates the administration and

operations of the Financial Aid Office by directing, evaluating and

supervising staff, delegating and monitoring assignments,

formulating department policies and procedures, and managing

recruitment.

• Serves as the designated official for the university,

responsible for all federal and state student financial aid

programs, and as such, certifies that the university is in

compliance with all federal and state regulations and laws

governing the administration of student financial assistance

programs.

• Serves as the official representative for the university with

the federal Department of Education for all federal financial aid

programs and with the state of California for all state financial

aid programs. Administers federal grant, loan, and work study

programs.

• Administers the State University Grant, Cal Grant programs, and

NCAA Athletic awards. Directs and handles student financial aid

appeals and inquires.

• Directs the implementation of electronic automated systems and

the purchase of required software. Oversees the appropriate

accounting and proper disbursal of student aid.

• Oversees the accuracy and effectiveness of student awards

prepared by financial aid staff and approves/denies all awards.

Assures proper documentation of records for federal and state audit

purposes.

• Develops, implements and oversees scholarship award and

selection processes, consistent with governmental regulations,

University priorities and donor specifications. Provides counsel

and advice to campus leadership on pertinent issues relating to

financial aid and scholarships. Serves as an active contributor on

the enrollment Planning Administrative Advisory Group (EPAAG).

• Responsible for responding to all financial aid requests from

the Chancellor’s Office and attending systemwide meetings.

Strategic Planning

• As a strategic partner, recommends, creates, and implements

long and short-term strategic plan goals and operational plans for

Financial Aid & Scholarships.

• Ensures Financial Aid & Scholarships goals align with and

support the overall mission of the university.

• Motivates and encourages commitment to achievement of strategic

plans. Effectively communicates the strategic initiatives.

• Accomplishes strategic goals for Financial Aid &

Scholarships.

University/Community Partnership

• As a member of the campus community, ensures a community

focused strategy to support the university’s mission.

• Identifies and anticipates community needs. Builds effective

strategic alliances internally and externally.

• Collaborates with business partners in the achievement of

university goals that support the university’s mission.

• Initiates and develops strong working relationships with the

community. Recognizes the importance of collective strength,

knowledge, and information. Actively solicits and acts upon

feedback. Develops and implements solutions. Successfully

negotiates through persuasion. Gains support and commitment from

others.

• Works to find common ground and group consensus. Takes the

necessary measures to solicit and influence internal and external

support. Demonstrates commitment to diversity.

Minimum Qualifications

• Bachelor’s degree in related field plus six years of

progressively responsible work experience in higher education

financial aid administration, which includes a minimum of four

years leading and/or supervising the work of others; or an

equivalent combination of education and experience.

Preferred Skills and Knowledge

• Master’s Degree
• Work experience in an academic setting, ideally Public Higher

Education.

• Demonstrated commitment and ability to advance the University’s

goals in the areas of diversity and inclusive excellence.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,

as appropriate), that may include, but is not limited to: criminal

records check, verification of academic credentials, licenses,

certificates, credit history, professional references and/or

verification of work history is required for employment. Cal State

East Bay will issue a conditional offer of employment to the

selected candidate, which may be rescinded if the background check

reveals disqualifying information, and/or it is discovered that the

candidate knowingly withheld or falsified information.

Unsatisfactory results may also affect the continued employment of

current Cal State East Bay employees who were conditionally offered

the position.

All background checks are conducted through the university's third

party vendor, Accurate. LiveScan is conducted through the

University Police Department.

EEO Statement

All university programs and activities are open and available to

all regardless of race, sex, color, ethnicity or national origin.

Consistent with California law and federal civil rights laws, Cal

State, East Bay provides equal opportunity in education and

employment without unlawful discrimination or preferential

treatment based on race, sex, color, ethnicity, or national origin.

Our commitment to equal opportunity means ensuring that every

student and employee has access to the resources and support they

need to thrive and succeed in a university environment and in their

communities. The CSU complies with Title VI of the Civil Rights Act

of 1964, Title IX of the Education Amendments of 1972, the

Americans with Disabilities Act (ADA), Section 504 of the

Rehabilitation Act, the California Equity in Higher Education Act,

California’s Proposition 209 (Art. I, Section 31 of the California

Constitution), other applicable state and federal

anti-discrimination laws, and CSU’s Nondiscrimination Policy. We

prohibit discriminatory preferential treatment, segregation based

on race or any other protected status, and all forms of

discrimination, harassment, and retaliation in all university

programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East

Bay, are smoke and tobacco-free. For more information, please visit

our website here.

In compliance with state and federal crime awareness and campus

security legislation, including The Jeanne Clery Disclosure of

Campus Security Policy and Crime Statistics Act, the Cal State East

Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or

Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated

reporter under the California Child Abuse and Neglect Reporting Act

and will be required to comply with requirements set forth in the

CSU Executive Order 1083 as a condition of employment.

Advertised: January 20, 2026 (3:00 PM) Pacific Standard

Time

Applications close