Associate Director, Financial Aid Systems

Associate Director, Financial Aid Systems

Job No: 555631

Work Type: Management (MPP)

Location: Southern California: Long Beach

Categories: Bargaining Unit: MPP, Job Search

Category/Discipline: Administrative, Appointment Type: At-Will,

Time Basis: Full Time

Join the vibrant community at California State University,

Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an

inspiring workplace and an exceptional Southern California

lifestyle. Our 322-acre campus-one of the largest in the CSU

system-serves more than 42,000 students and is known for its

commitment to student success, innovation, and impactful academic

and research initiatives.

As a member of the CSULB community, you'll experience a dynamic

environment filled with cultural landmarks, collaborative energy,

and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal

relaxation with urban vibrancy, offering miles of beaches,

year-round sunshine, a thriving arts and food scene, and convenient

access to both Los Angeles and Orange County. It's an ideal place

to grow your career while enjoying everything Southern California

has to offer.

Job Summary

The Associate Director of Financial Aid Systems is responsible for

overseeing the CMS (Oracle/Peoplesoft) Student Administration

Financial Aid Module and the fiscal operations of a comprehensive

student financial aid delivery system that administers more than

$340 million annually. This role provides strategic leadership in

the effective use of existing systems and the implementation of new

technologies to ensure high-quality service delivery. The Associate

Director leads process improvement initiatives to enhance

operational efficiency and effectiveness, applies project

management best practices to advance departmental objectives, and

oversees required statistical, financial, and compliance

reporting.

Furthermore, the incumbent provides services that are equitable,

inclusive, and culturally sensitive to enhance the quality of

campus life. This position uses a student-centered and

equity-minded approach in all communication and service

efforts.

Key Responsibilities

• Provide leadership and strategic direction for the PeopleSoft

Student Administration Financial Aid Module, including the

development, optimization, and implementation of automated

processes and technologies to improve operational efficiency.

Ensure the timely and accurate delivery of financial aid to

students during critical processing periods throughout the academic

year.

• Manage the financial aid systems team, ensuring effective

coordination, planning, and oversight of workflows to support

accurate system configuration and annual processing activities.

Identify and recommend enhancements to operational practices and

promote ongoing staff professional development.

• Manage and coordinate required financial aid data reporting

activities in compliance with federal, state, and system-wide

requirements.

Department

ES Financial Aid

Duration of Appointment

This is a regular, at-will position.

Classification

Administrator II

Compensation

Salary placement is determined by the education, experience, and

qualifications the candidate brings to the position, internal

equity, and the hiring department's fiscal resources.

• Hiring Range: The hiring range for this

position is $8,339 - $10,000 per month commensurate with

candidate's education, experience, skills, and training.

Benefits

At California State University (CSU), we prioritize the health,

growth, and success of our employees through a robust benefits

program designed to support your well-being, financial security,

and professional growth. This management-level position includes an

attractive benefits package with 16 hours of vacation accrual per

month plus a wide range of other benefits.

Core Benefits Include

• Comprehensive Health Coverage: A variety of

medical, dental, and vision plans to suit your needs.

• Retirement Plans: Participation in CalPERS

defined benefit plan and access to voluntary savings plans like

403(b), 401(k), and 457.

• Educational Benefits: Tuition fee waivers for

employees and eligible dependents.

• Employee Assistance Program (EAP):

Confidential counseling and support services for employees and

their families.

• Additional Perks: Access to wellness programs,

professional development opportunities, and various insurance

options including life, disability, and pet insurance.

The CSU offers comprehensive benefit packages tailored to

individual bargaining units. Candidates are encouraged to review

the applicable

CSU Employee Benefits Summary for details on the benefits

available.

Additionally, the

CSU Total Compensation Calculator is available to help

prospective employees understand the full value of the CSU benefits

package and how it complements your base salary.

Knowledge, Skills, and Abilities

The ideal candidate consistently delivers high‑quality service by

anticipating and meeting the needs of both internal and external

customers with professionalism, empathy, and a positive attitude.

They demonstrate strong strategic thinking by seeing the big

picture, setting priorities, and creating an environment that

encourages innovation. They proactively identify opportunities for

improvement, make well‑informed decisions, and apply creative

problem‑solving skills by combining analysis, experience, and sound

judgment. They also build strong teams by fostering trust,

collaboration, and shared purpose while developing others through

coaching, mentorship, and clear guidance. In addition, they are

committed to continuous learning and staying current with industry

developments and emerging practices to strengthen professional

knowledge and service delivery.

This candidate excels in organizing and monitoring workflow,

prioritizing tasks under heavy workloads, and ensuring accuracy and

compliance in all processes. They possess strong technical

expertise, including proficiency with online student information

systems (such as PeopleSoft), imaging systems, and financial aid

processing, verification, and program administration. They

effectively analyze user needs, develop detailed specifications,

and design or maintain complex business rules and data structures

while safeguarding data integrity through approved processes and

testing procedures. With strong interpersonal and written

communication skills, they maintain cooperative working

relationships and uphold service values that emphasize dignity,

respect, fairness, and alignment with the institution's mission.

They also ensure operational continuity by maintaining clear

documentation of roles, responsibilities, strategic activities, and

outcomes, supporting both transparency and organizational

excellence.

Ability to communicate with an ethnically and culturally diverse

campus community. Ability to follow all university policies,

procedures, and guidelines including but not limited to safety,

civility, information security, and non-discrimination policies and

procedures. Ability to contribute to a positive university

experience for each and every student and assist in achieving the

university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree in a related field (education,

business, social sciences) and a minimum of three years of related

experience required. Master's degree preferred. Minimum of five

years of related experience is strongly desired.

Application Procedures

Click "Apply Now" to complete the CSULB Online Employment

Application.

Please fill out the application completely. It is important that

all sections of the online application are completed fully and

accurately. Be sure to include all relevant education and

experience. Your application will be used to determine whether you

meet the minimum qualifications for this position.

Physical Summary

Sedentary work - Involves mainly sitting. Walking

and standing are minimal. Lifting is limited to lightweight objects

(10 pounds or less).

Additional Information

CSULB is not a sponsoring agency for staff and management positions

(i.e. H-1B Visas).

A background check (including a criminal records check) must be

completed satisfactorily and is required for employment. CSULB will

make a conditional offer of employment, which may be rescinded if

the background check reveals disqualifying information, and/or it

is discovered that the candidate knowingly withheld or falsified

information. Failure to satisfactorily complete the background

check may affect the continued employment of a current CSU employee

who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are

subject to a criminal record check unless they have successfully

completed a criminal background check through CSULB within the past

12 months.

The person holding this position is considered a 'mandated

reporter' under the California Child Abuse and Neglect Reporting

Act and is required to comply with the requirements set forth in

CSU Executive Order 1083 Revised July 21, 2017 as a condition of

employment.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB

provides equal opportunity in employment without unlawful

discrimination or preferential treatment based on race, sex, color,

ethnicity, national origin, or other protected status. CSULB

complies with Title VI of the Civil Rights Act of 1964, Title IX of

the Education Amendments of 1972, the Americans with Disabilities

Act (ADA), Section 504 of the Rehabilitation Act, the California

Equity in Higher Education Act, California's Proposition 209 (Art.

I, Section 31 of the California Constitution), other applicable

state and federal anti-discrimination laws, and CSU's

Nondiscrimination Policy. We prohibit discriminatory preferential

treatment, segregation based on race or any other protected status,

and all forms of discrimination, harassment, and retaliation in all

university programs, policies, and practices.

California State University Long Beach expects respectful,

professional behavior from its employees in all situations. Acts of

harassment or abusive conduct are prohibited. Demonstrated

appropriate professional behavior, treating others with civility

and respect, and refusing to tolerate abusive conduct is expected

of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees

with disabilities. Applicants with questions about access or

requiring a reasonable accommodation for any part of the

application or hiring process should contact [email protected].

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system,

is a State of California Employer. As such, the University requires

all employees upon date of hire to reside in the State of

California.

As of January 1, 2022 the .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system,

is a State of California Employer. As such, the University requires

all employees upon date of hire to reside in the State of

California.

As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/"

href="https://calstate.policystat.com/policy/10899725/latest/"

target="_blank" rel="noopener noreferrer">CSU Out-of-State

Employment Policy prohibits the hiring of employees to perform

CSU-related work outside the state of California.

Application Closes: 27 March 2026

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/555631

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