Financial Aid Counselor/Program Coordinator

Financial Aid Counselor/Program Coordinator

Job No: 562103

Work Type: Staff

Location: Southern California: Long Beach

Categories: Bargaining Unit: Unit 4 - APC - Academic

Professionals of California, Job Search Category/Discipline:

Administrative, Appointment Type: Temporary, Time Basis: Full

Time

Join the vibrant community at California State University, Long

Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an

inspiring workplace and an exceptional Southern California

lifestyle. Our 322-acre campus-one of the largest in the CSU

system-serves more than 42,000 students and is known for its

commitment to student success, innovation, and impactful academic

and research initiatives.

As a member of the CSULB community, you'll experience a dynamic

environment filled with cultural landmarks, collaborative energy,

and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal

relaxation with urban vibrancy, offering miles of beaches,

year-round sunshine, a thriving arts and food scene, and convenient

access to both Los Angeles and Orange County. It's an ideal place

to grow your career while enjoying everything Southern California

has to offer.

Join the California State University (CSU) and explore career

opportunities that advance student success and strengthen

California's future-offering competitive compensation,

comprehensive benefits, and professional growth.

Job Summary

The Financial Aid Counselor/Program Coordinator performs a variety

of processing and specialized financial aid functions to facilitate

administration of financial aid programs and delivery of funds to

students in support of access and student success. Activities

include determining eligibility; awarding aid; facilitating problem

solving with students and parents; and making professional judgment

decisions regarding student aid eligibility. The counselor provides

leadership and program oversight over an assigned area of

specialty; adjudicates appeals; and provides training to other

staff.

Furthermore, this position provides services that are equitable,

inclusive, and culturally sensitive to enhance the quality of

campus life. This position uses a student-centered and

equity-minded approach in all communication and service efforts,

whether in-person, via phone or through written

correspondence.

Key Responsibilities

• Counseling and Outreach: Promote an environment of

collaboration and service excellence by providing a broad range of

student and family-facing financial aid services, including

counseling and outreach activities.

• Processing, Evaluation, Program Oversight: Provide leadership;

program management; and serve as liaison for a programmatic area of

specialization. Facilitate access and student success through a

multitude of processing activities; providing decision-making

support in complex situations; evaluating special circumstances;

and exercising professional judgment.

• Knowledge and Continual Learning: Remain current with

constantly evolving financial aid regulations (federal, state,

institutional) and emerging trends and best practices in delivering

service excellence. Contribute to the overall success of the

Financial Aid Office and Enrollment Services through ad-hoc

assignments.

Department

Enrollment Services - Financial Aid

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status

granted. Temporary assignments may expire prior to the ending

date.

Classification

Student Services Professional II

Compensation

Salary placement is determined by the education, experience, and

qualifications the candidate brings to the position, internal

equity, and the hiring department's fiscal resources.

• Hiring Range: The hiring range for this position is $5,083 -

$5,250 per month commensurate with candidate's education,

experience, skills, and training.

• CSU Classification Salary Range: The CSU Classification Salary

Range for this position is $5,083 - $7,228 per month.

Benefits

At California State University (CSU), we prioritize the health,

growth, and success of our employees. Our benefits program reflects

our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at

least half-time (.50 FTE) with an appointment lasting more than six

months and one day. Benefits eligibility and offerings may vary

based on appointment type, classification, and applicable

collective bargaining agreement. Eligible employees may have access

to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year

(based on employee group and/or length of service), 14 paid

holidays, and 12 sick days annually with unlimited accrual.

• Health Coverage: A variety of medical, dental,

and vision plans.

• Retirement Plans: Participation in the CalPERS

defined benefit plan, along with voluntary savings options such as

403(b), 401(k), and 457 plans.

• Educational Benefits: Tuition fee waiver

programs for eligible employees; dependent eligibility varies by

employee group and bargaining unit.

• Employee Assistance Program (EAP):

Confidential counseling and support services for employees and

their families.

• Additional Benefits: Wellness programs,

professional development opportunities, and insurance options

including life, disability, and pet insurance.

Candidates are encouraged to review the appropriate

CSU Employee Benefits Summary for details specific to their

position. Additionally, the

CSU Total Compensation Calculator is available to help

prospective employees understand the full value of the CSU benefits

package and how it complements base salary.

Knowledge, Skills, and Abilities

This position is a student-focused financial aid professional who

provides exceptional counseling, outreach, and support to students

and families. They effectively communicate financial aid options,

eligibility requirements, and application processes through

individual appointments, workshops, presentations, and other

outreach activities. With strong interpersonal skills and a

commitment to service excellence, they guide prospective,

continuing, and returning students through complex financial aid

situations, including personal, family, or financial hardships,

while connecting them with appropriate campus and community

resources.

The ideal candidate also possesses strong analytical and program

management skills, with experience evaluating financial aid

applications, determining eligibility, administering aid programs,

and ensuring compliance with federal, state, and institutional

regulations. They exercise sound professional judgment when

reviewing special circumstances, resolving complex eligibility

issues, monitoring academic progress, adjusting awards, and

responding to appeals or escalated student concerns. They serve as

a resource to colleagues, contribute to program oversight and

process improvements, analyze data to support decision-making, and

collaborate with campus partners to promote student success.

Committed to continuous learning, the ideal candidate stays current

on evolving financial aid regulations, industry trends, and best

practices. They actively participate in training and professional

development, support departmental initiatives, and contribute to

the overall success of the Financial Aid Office and Enrollment

Services through collaboration, adaptability, and a strong

dedication to student success.

Ability to communicate with an ethnically and culturally diverse

campus community. Ability to follow all university policies,

procedures, and guidelines including but not limited to safety,

civility, information security, and non-discrimination policies and

procedures. Ability to contribute to a positive university

experience for each and every student and assist in achieving the

university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor's degree in one of the behavioral

sciences, public or business administration, or a job-related field

and two years of professional experience in one of the student

services program areas required.

Application Procedures

Click "Apply Now" to complete the CSULB Online Employment

Application.

Please fill out the application completely. It is important that

all sections of the online application are completed fully and

accurately. Be sure to include all relevant education and

experience. Your application will be used to determine whether you

meet the minimum qualifications for this position.

Physical Summary

Sedentary work - Involves mainly sitting. Walking

and standing are minimal. Lifting is limited to lightweight objects

(10 pounds or less).

Additional Information

CSULB is not a sponsoring agency for staff and management positions

(i.e. H-1B Visas).

A background check (including a criminal records check) must be

completed satisfactorily and is required for employment. CSULB will

make a conditional offer of employment, which may be rescinded if

the background check reveals disqualifying information, and/or it

is discovered that the candidate knowingly withheld or falsified

information. Failure to satisfactorily complete the background

check may affect the continued employment of a current CSU employee

who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are

subject to a criminal record check unless they have successfully

completed a criminal background check through CSULB within the past

12 months.

The person holding this position is considered a 'mandated

reporter' under the California Child Abuse and Neglect Reporting

Act and is required to comply with the requirements set forth in

CSU Executive Order 1083 Revised July 21, 2017 as a condition of

employment.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB

provides equal opportunity in employment without unlawful

discrimination or preferential treatment based on race, sex, color,

ethnicity, national origin, or other protected status. CSULB

complies with Title VI of the Civil Rights Act of 1964, Title IX of

the Education Amendments of 1972, the Americans with Disabilities

Act (ADA), Section 504 of the Rehabilitation Act, the California

Equity in Higher Education Act, California's Proposition 209 (Art.

I, Section 31 of the California Constitution), other applicable

state and federal anti-discrimination laws, and CSU's

Nondiscrimination Policy. We prohibit discriminatory preferential

treatment, segregation based on race or any other protected status,

and all forms of discrimination, harassment, and retaliation in all

university programs, policies, and practices.

California State University Long Beach expects respectful,

professional behavior from its employees in all situations. Acts of

harassment or abusive conduct are prohibited. Demonstrated

appropriate professional behavior, treating others with civility

and respect, and refusing to tolerate abusive conduct is expected

of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees

with disabilities. Applicants with questions about access or

requiring a reasonable accommodation for any part of the

application or hiring process should contact

StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system,

is a State of California Employer. As such, the University requires

all employees upon date of hire to reside in the State of

California.

As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/"

href="https://calstate.policystat.com/policy/10899725/latest/"

target="_blank" rel="noopener noreferrer">CSU Out-of-State

Employment Policy prohibits the hiring of employees to perform

CSU-related work outside the state of California.

Application Closes: 26 September 2026

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/562103

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