Assistant, Financial Aid

Financial Aid Office Assistant

The Financial Aid Office Assistant greets and assists students and their families by answering inquiries related to all facets of the financial aid application process and the status of students' financial aid records.

Essential Job Functions

• Provides related clerical support to assist in daily operations and departmental efficiency including answering telephones, relaying messages, scheduling appointments, and digital imaging/file creation.
• Assist office staff with tasks as needed especially during peak processing time. Respond to inquiries from enrolled, prospective, and former students regarding financial aid programs including foundation scholarships, MD State and Federal programs, and veterans educational benefits.
• Manage mail and log in confidential documents in support of timely processing of aid application. Must maintain confidentiality, good judgment, and discretion, and follow applicable federal, state, and college regulations and practices.
• Increase financial aid knowledge through on-line and on-campus educational opportunities. Other duties as assigned.

Minimum Requirements to Perform Work

• High school diploma required; associate's degree preferred.
• Experience in higher education, preferably in financial aid is highly preferred.

Knowledge, Skills and Abilities

• Demonstrated experience working on a team and relating effectively with student, staff, and the general public in a fast-pasted customer service environment.
• Ability to multi-task and be detailed oriented. Proficiency working with student databases.
• Evidence of strong verbal and written communication skills. Requires an exceptional degree of accuracy and possession of analytic skills.

Additional Information

Scheduling Requirements: 25 hours per week - Mon/Wed 1pm to 6 p