Director, Financial Aid Operations & Technology

Class Description

The purpose of this position is to provide technical oversight and

support to the Financial Aid office as it relates to the student

information system and software products utilized in the delivery

of federal, state, and institutional financial aid. This position

is responsible for the configuration, operation, and maintenance of

the technology platforms used to capture, store, and process

information used in the administration of financial aid.

Minimum Requirements

Bachelor’s degree with seven (7) years of relevant full-time

experience in Financial Aid, with a focus on financial aid systems,

enterprise applications, and data analytics, or a Master’s degree

with five (5) years of similar experience is required. A Master’s

degree is preferred. Three (3) years of supervisory experience

required.

Please submit cover letter and resume with

application.

Compensation within the posted range is determined by a

candidate's education level and/or years of experience in the

field. Generally, employees are hired in the lower third of the

scale .

For Best Consideration Please Apply By: August 16,

2026

Class Specific Essential Duties

• Assist the Senior Director of Financial Aid to manage the

overall day-to-day operations of the assigned function.

• Provide leadership and supervision of assigned college division

or function.

• Develop and implement goals and objectives in coordination with

senior leadership.

• Plan, coordinate, and implement projects, programs, and/or

initiatives.

• Supervise, advise, and evaluate assigned staff, as

required.

• Prepare, analyze, and provide reports, as requested.
• Serve as a liaison between college departments, vendors,

government agencies, and/or other external organizations.

• Manage operating budget for assigned division or function, as

required.

Position Specific Essential Duties

• Work with staff in Admissions, Registrar’s office, Student

Accounts, IT, etc. to ensure that the college’s system of record

(Banner) is properly configured to capture and report financial aid

data, and that the functionality of the system is optimized to

support efficient, robust operations.

• Ensure that the external and auxiliary systems used for the

administration of financial aid are properly set up and utilized

effectively in daily operations (e.g., NextGen, COD, CPS, SAIG, TD

Client, EdConnect, EdExpress, NSLDS and ELM online services).

• Work with internal and external college partners (IT, NextGen,

etc.) to ensure the college’s reporting platforms are properly

configured to report financial aid data.

• Set up and support the routine import of data into the

technology platforms.

• Develop SQL queries, reports, and automated solutions to

support senior-level compliance monitoring, data governance, and

process improvement initiatives that ensure compliance with

federal, state, and institutional regulations governing financial

aid processes.

• Ensure the accurate and efficient flow of information between

systems, leveraging expertise from IT partners to optimize the

integration of all technology and data platforms.

• Assist the senior leadership of Financial Aid with data and

systems audits to ensure the integrity of information.

• Manage a risk-based quality control program that provides

continuous monitoring of the college’s financial aid systems to

ensure compliance with regulatory compliance procedures, including

transaction testing, reporting, deficiency tracking, and

remediation.

• Serve as a point of contact for troubleshooting technology and

operational issues which hinder the flow of applicants through the

financial aid process.

• Provide leadership and supervision of Financial Aid Operation

& Technology staff.

CCBC Full Time Benefits At A Glance

BENEFIT SUMMARY Health and Medical

• CIGNA
• Cigna Open Access Plus (OAP)
• Cigna Open Access Plus In Network (OAPIN)
• Kaiser

Prescription Drug Benefits

• For CIGNA Plans - included in Cigna Plan Medical Premiums
• Kaiser - included in Kaiser Medical Premium

Mental Health

Emotional, drug/alcohol abuse treatment, both inpatient and

outpatient, provided when pre-approved. Premium included in medical

care plan.

Dental Benefits

• CareFirst Blue Cross/Blue Shield Regional Traditional
• CareFirst Blue Cross/Blue Shield Regional Preferred

Vision Benefits

• NVA

Flexible Spending Accounts

• Benefit Strategies Health Spending Account $2,600
• Benefit Strategies Dependent Care (children under 13 and elder

care) $5,000

Financial Term Life Insurance: MetLife

• Employee Basic Life Insurance is 1 times your salary with a

minimum of $50,000 (90/10)

• Employee Supplemental Life Insurance is available in multiples

of $10,000 with a maximum of $200,000. Supplemental Term Life

Insurance is available for spouse (increments of $10,000 to a

maximum of 50% of employee combined basic and supplemental amount)

and dependents ($10,000). Supplemental Term Life Insurance is 100%

employee paid.

Permanent Whole Life Insurance: Unum

• Permanent Whole Life Insurance with Optional Long Term Care

rider available through Unum. Available to full-time employees,

part-time associates, and adjunct faculty.

• Spouse and dependent coverage available. Permanent Whole Life

Insurance accrues cash value, premiums will not increase, and

coverage will not decrease. Permanent Whole Life Insurance is 100%

employee paid.

Accidental Death & Dismemberment: The Hartford

Individual or Family Coverage. Employee pays a rate in multiples of

$10,000 to a maximum of $300,000.

Long-Term Disability

Plan pays 60% of gross monthly salary after 90 consecutive days of

absence. Employee pays 100% of premium.

Retirement Plans

• Maryland State Teacher’s Pension System (7% contributory)
• Optional Retirement Plan (non-contributory)
• Baltimore County Employees’ Retirement System (7%

contributory)

Supplemental (Retirement Annuities) 403(b) and 457(b)

• Tax-sheltered annuities – 403(b). Payroll salary reduction

authorization is needed. The form is available on SharePoint

Forms/Human Resources Forms.

The 403(b) supplemental retirement plan is available to all CCBC

employees (Adjunct Faculty, Part Time Associates and Full Time

employees).

• Roth 403(b) is a savings feature that is available when you

open a 403(b) account. The Roth 403(b) savings feature allows

employees to contribute after-tax dollars and then withdraw

tax-free dollars from their account upon retirement. The Roth

403(b) savings feature is only offered by the following vendors:

TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part

Time Associates and Full Time employees are eligible to save for

retirement using the Roth 403(b) savings feature. Employees may

contribute traditional pre-tax 403(b) dollars and Roth 403(b)

post-tax dollars simultaneously. The savings limits are combined

for the Traditional 403(b) and the Roth 403(b) contributions.

• Deferred Compensation Plan — 457(b) offered through VOYA

Financial Advisors, Inc. The 457(b) salary reduction authorization

form is needed. The form is available on SharePoint Forms/Human

Resources Forms.

Legal Services

Legal Resources is a pre-paid legal voluntary benefit for advice,

consultation and representation for commonly used legal

services.

Credit Union

First Financial Federal Credit Union membership available to

employees.

Direct Deposit

It's convenient, safe, reliable and saves time. No waiting for your

check on payday. The money is already in your account, whether you

are at work or on vacation. Mandatory payroll direct deposit allows

employees the control and flexibility of directing their pay to

different accounts at any bank, in any location.

Work and Family Employee Assistance Program (EAP): Cigna

Behavioral

Free personal advocates assisting you and any household member to

resolve any issues.

Paid Leave Benefits

Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious

Holidays, Military Leave, Sabbatical, Personal, Vacation, and

Holidays.

Tuition Assistance

Eligible full-time employees may qualify for waiver or

reimbursement programs. Spouses and legal dependents up to age 22

are eligible for reimbursement with proof of successful completion

and a C or better grade. Employee’s eligible for Tuition Assistance

become eligible for the external Tuition reimbursement program the

first semester after one calendar year of employment. Eligibility

for waiver or reimbursement for CCBC courses begins after the

completion of a 90 day probation for public safety and classified

employees.

Academic Cash Award

Classified employees are eligible for a lump sum award of $500 for

completion of an unduplicated college degree.

McDaniel College’s Educator’s Legacy Scholarship

Program

CCBC is proud to offer an exciting new benefit to all

benefits-eligible employees! Read more »

McDaniel College has extended its Educator’s Legacy Scholarship

(ELS) program to CCBC benefits-eligible employees. CCBC is among

the inaugural community college partners.

Children of ANY current full-time benefits-eligible CCBC

employee with at least four years of continuous full-time

employment are eligible to receive a scholarship valued at up to

$100,000 over four (4) years.

The scholarship will first take effect in the fall semester. The

CCBC Employee Benefits Team will provide verification of

employment. Excellent teaching is McDaniel College's priority and

its legacy. The College's expert faculty-mentors empower students

to achieve their personal best, and many graduates go on to become

top K-12 educators.

Since 2010, four of McDaniel's graduates were named state Teachers

of the Year, including the 2011 National Teacher of the Year

Michelle Shearer. McDaniel is ranked among Money

Magazine's 50 Best Liberal Arts Colleges and offers more than

70 undergraduate programs of study. The personalized curriculum and

student-faculty collaboration develop the unique potential in every

student. McDaniel College welcomes the sons and daughters of CCBC

employees!

Mandated Federal Benefits

Workers’ Compensation, Unemployment Insurance, Social

Security.

For Your Convenience

• ATM machines are available at each of the main campuses
• Check cashing with appropriate ID
• Free Parking
• Access to weight lifting facilities, swimming pool and

library

01

How many years of supervisory experience do you have in your most

current role?

02

Please list the amount of backend enterprise experience you have

and the systems you used.

Required Question