Assistant Director, Financial Aid Systems – Enrollment Management Group

Assistant Director, Financial Aid Systems – Enrollment Management Group

Salary: Commensurate with experience

Benefits: The University offers generous benefits including paid

time off (holidays, holy days and vacation), employer matching contributions to

the retirement plan, and tuition benefits for employees and their eligible dependents.

Learn more and explore benefits at www.duq.edu/benefits

Location: Enrollment Management Group

Position Status: Full-time

Hours: Varied

Position Number: 235519/10-1187

FLSA Status: Exempt

POSITION SUMMARY

The current position has evolved with needs of the financial aid office and

enrollment management. The expectation

of the position includes additional duties that keep within the duties of the

position, but are more clearly defined. The expectation is that the position will aid the office become more

efficient, aid students and families through efficiency and help other office

members.

DUTIES AND

RESPONSIBILITIES

Directly monitor and perform daily Financial Aid ISIR dataload import functions

for current and upcoming academic year; identify and resolve technical issues;

verify the successful completion of critical dataloads. Import and load CSS profiles. Print award letters, save copies of award

letters, ensure award letter file is accurate before printing or sending to

external printers. Sending e-mails to

specific student populations, ensuring the Popsel is accurate, as well as, the

content before sending. Responsible for

overseeing and managing Banner loan processing functions to ensure accurate and

timely loan origination, disbursement, reconciliation, and reporting. This

position serves as a primary resource for troubleshooting loan processing

issues, resolving system and data errors, monitoring reject reports, and

ensuring compliance with federal, state, and institutional regulations. The

Assistant Director works collaboratively with internal departments, vendors,

and servicers to support financial aid system operations, optimize processing

workflows, and maintain the integrity of student financial aid data.

Responsibilities include monitoring daily processing activity, conducting

follow-up on outstanding loan issues, testing system enhancements, supporting

audits and compliance reviews, and providing guidance and training related to

financial aid systems and loan processing procedures.

Perform and

monitor tracking, packaging, and financial aid notices processes; identify and

resolve technical issues; verify the successful completion of the processes;

use professional and independent judgment to identify and resolve errors.

Interprets all financial aid technical findings within the tracking, imports

and processes then makes and implements appropriate resolutions.

Perform and

monitor successful data extracts and imports of Federal ISIR data (Transfer

Monitoring, R2T4 Withdrawals, ISIR corrections); identify and resolve technical

issues. Complete on-going review of dataload suspense records/duplicate ID’s;

use discretion and professional judgment to match records and request

additional documentation from students. Exit counseling notifications and state loan reporting, dataload and

follow-up.

Import and Export

Federal Pell and Direct Loan files from the Banner system to EDconnect. Monitor EDconnect for files necessary for

compliance and federal aid. Troubleshoot

import, export and all other jobs and provide follow-up. Design and run reports

for clean-up of federal aid issues. Proactive outreach and problem solving on potential issues.

Slate experience

helpful for cross functional work related to communication technology.

Represent

financial aid at various open house events for current and incoming students.

Banner testing for

patches and updates. Banner training for

staff.

Completes other

duties as assigned.

REQUIREMENTS

Minimum qualifications

Bachelor’s degree in a related field from an accredited educational

institution.

3-5 years of

relevant work experience.

Alternately, the successful candidate may possess any equivalent combination of

experience and training, which provides the knowledge, skills and abilities

required to perform the essential job functions. This includes, but is not

limited to, the following

Highly developed interpersonal, analytic, problem-solving, organizational and

communication skills, including the ability to listen thoughtfully and

respectfully to a diverse population of constituents and stakeholders;

Strong

communication skills, both oral and written providing the ability to

effectively communicate with multiple internal and external constituents;

Knowledge and

understanding of federal, states and agency-accrediting rules and regulations

as they pertain to higher education admission. Very strong knowledge of federal

and state regulations concerning financial aid, as well as NCAA regulations;

Strong functional

and technical knowledge of FAMS system (Banner/Ellucian preferred);

Ability to run

and design Banner automated processes for Pell and Direct Loan; combined with

technical knowledge of Federal systems such as CPS and EDconnect;

A broad understanding

of higher education processes and procedures, including shared governance,

strategic planning, resource allocation and budget management;

Ensures

compliance with Federal and State laws pertaining to financial aid, affirmative

action and FERPA;

Membership and

active engagement in appropriate national student service organizations, such

as NASFA; PABug; and PASFA;

Proficiency with

PC, Microsoft Office tools, SQL, Adobe, email and the Internet with the ability

to learn a variety of new technology systems; familiarity with Slate and Banner

preferred;

Sensitivity to

the need of each individual to be treated with dignity and respect as it

relates to diversity in general and the Mission of the University specifically;

Proactive,

strategic, analytical and deadline-oriented in a complex organization;

Ability and

willingness to work outside of regular business hours and some weekends and

evenings during peak enrollment periods;

Ability to

prepare and maintain confidential data independently in accordance with

established policies and procedures and exercise consistent discretion;

Considerable

knowledge of the laws, regulations and policies governing the operations of the

University;

Ability to

establish and maintain effective working relationships with the University

Community.

Ability and willingness to contribute actively to the mission of the University

and to respect the Spiritan Catholic identity of Duquesne University. The

mission is implemented through a commitment to academic excellence, a spirit of

service, moral and spiritual values, sensitivity to world concerns, and an

ecumenical campus community.

APPLICATION

INSTRUCTIONS

Applicants are asked to submit a cover letter, resume, and contact information

for three professional references.

Duquesne

University was founded in 1878 by its sponsoring religious community, the

Congregation of the Holy Spirit. Duquesne University is Catholic in

mission and ecumenical in spirit. Motivated by its Catholic identity,

Duquesne values equality of opportunity both as an educational institution and

as an employer.