Director of Financial Aid and Basic Needs - Enrollment Services

KEY ROLES/RESPONSIBILITIES

Under the direction of the Dean of Enrollment Services, exercise

direct leadership of the areas assigned providing functional

supervision over assigned positions. Implement the Division's,

department's or unit's vision and develop, organize, and implement

goals and objectives; plan, develop, organize schedule, direct,

improve and evaluate assigned programs, services, and activities;

and provide oversight, development, and coordination of all

elements of the areas assigned, including ensuring compliance with

federal, state, and institutional policies, procedures, and

regulations that pertain to eligibility determination, awarding and

disbursement of financial aid.

Foster a culture of collaboration, mutual respect, innovation, and

continuous improvement throughout the assigned unit, department,

and Division; lead by example; actively participate in and support

College-wide shared governance components and activities and other

collaborative processes; encourage professional excellence among

assigned staff; and promote, foster, and facilitate an

organizational culture of customer service, teamwork, and

innovation.

FUNCTIONAL RESPONSIBILITIES

Plan, coordinate, supervise and evaluate the activities of the

Financial Aid Office including but not limited to State and Federal

programs, scholarships, and other student financial assistance

programs. Ensure Financial Aid operations are integrated,

compliant, and streamlined to provide excellent customer service,

appropriate application systems, and necessary staffing.

Collaborate and work in partnership with the U.S. Department of

Education, California Student Aid Commission, Foundation for

California Community Colleges, and the California Community

Colleges Chancellor's Office on student Financial Aid issues.

Interpret, apply, and enforce federal, state and institutional

financial aid policies, procedures and regulations that pertain to

eligibility determination, awarding and disbursement of financial

aid. Manage the awarding and disbursement of multiple financial aid

funds, including federal, state, and local allocations, and ensure

accurate reconciliation and reporting.

Collaborate and work in partnership with the Foundation &

Scholarship Office and other College entities to determine

eligibility, award and disburse federal, state and local financial

aid.

Collaborate and work in partnership with the Administrative

Services Area to ensure financial aid reports are submitted

accurately and on-time; compatibility with external software

programs is maintained; debit cards are distributed to eligible

students; drawdowns and Return of Title IV funds are successfully

executed; and financial aid disbursements are made according to the

established schedule.

Collaborate and work in partnership with the Office of Public

Relations & Marketing to develop, maintain, and update

informational and outreach materials and develop communication

tracks in various communication mediums including hardcopy, online,

and social media.

Advocate on behalf of the students and the College, to state and

local leaders on issues related to Financial Aid awards and

administration. Advise prospective and current students regarding

financial aid; review professional judgment cases; and render

appropriate decisions on financial aid related matters. Meet and

communicate with students to address and respond to complaints and

concerns regarding financial aid eligibility, awarding, and

disbursement.

Plan, organize, manage, and direct the distribution, collection,

review, and evaluation of student financial aid forms and

applications; coordinate activities to ensure proper determination

of student eligibility for financial aid programs. Serve as the

primary liaison between the College and third-party vendors for the

disbursement of financial aid.

Oversee Basic Needs operations and initiatives to ensure compliance

with state rules and guidelines.

Participate in financial aid outreach activities and College

sponsored functions on and off campus to educate prospective and

current students about federal, state, and institutional financial

aid opportunities. Participate in College assigned committees, work

groups, and campus-wide initiatives that address enrollment

management and help improve student retention, persistence,

graduation, and transfer.

Prepare for and participate in Financial Aid audits and

investigations conducted by federal, state, and institutional

entities and respond as appropriate.

Respond to requests for information on a timely basis and advise

students, faculty, staff, visitors, and other College departments

regarding College Financial Aid policies and procedures.

Provide leadership in the evaluation and improvement of processes

within the Financial Aid Office to assure that all services

provided to students are prompt, efficient and lead to a seamless

experience for the student.

Monitor changes in laws, regulations, and technology that may

affect College or departmental operations; review College policies

and procedures to ensure compliance; and implement policy and

procedural changes as required. Oversee and participate in

reviewing, processing, and training staff on State and Federal

rules and regulations.

Be an involved participant on the Enrollment Services management

and leadership teams; collaborate with other managers within the

area in the development of area plans and priorities.

ORGANIZATION MANAGEMENT

Maintain up-to-date knowledge of the regulations, policies,

requirements, and eligibility criteria for assigned programs and

ensure compliance with the College's policies, procedures, and

practices.

Strengthen processes, programs, and services through the effective

and efficient use of assessment, program review, planning, and

resource allocation. Implement priorities in conjunction with the

College's comprehensive planning and budgeting guidelines.

Implement an organizational structure that maximizes utilization of

resources and ensures effective and efficient delivery of

services.

Train, supervise, motivate, and evaluate the performance of

assigned managerial, professional, operational, technical, and

support personnel; recommend transfers, reassignment, termination,

and disciplinary actions as needed; delegate and review

assignments; evaluate work products and results, implement

appropriate procedures to accommodate need for information and

assistance; establish and monitor timelines and prioritize work.

Monitor employee performance on a regular basis and provide

coaching for performance improvement and/or development as needed.

Anticipate, prevent, and resolve conflicts under areas of

supervision.

Implement plans for efficient and appropriate use and security of

assigned facilities; ensure compliance with health and safety

regulations.

Work with Information Technology personnel on a continual basis to

enhance and improve relevant computer systems. Learn and apply

emerging technologies to perform duties and provide services in an

efficient, organized, and timely manner. Work to modernize

infrastructure and technological resources to facilitate a positive

learning and working environment and promote student success.

Perform other duties as assigned.

JOB QUALIFICATIONS

MINIMUM QUALIFICATIONS

Education: Master's degree in Business Administration,

Social Science, Education Administration, Finance, or a related

field.

Experience: Eight (8) years of progressively responsible

work experience in student financial aid, including at least three

(3) years of supervisory or management experience.

Knowledge/Areas of Expertise

Proficient knowledge of federal, state, and institutional

regulations governing financial aid, including grants,

scholarships, work study and loan programs.

Extensive knowledge of effective and legally compliant Financial

Aid accounting principles and practices.

Extensive knowledge of electronic data processing and records

management systems, including but not limited to computer hardware

and software required to determine eligibility, award, and disburse

financial aid.

Abilities/Skills

Work independently on complex financial aid issues and processes to

ensure effective outcomes.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment and physical demands described here are

representative of those required by an employee to perform the

essential functions of this job successfully .

Note: Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential

functions .

Work Environment

Standard office setting. Duties are performed primarily in an

office environment while sitting at a desk or computer workstation.

Incumbents are subject to extensive contact with students, faculty,

and staff with frequent interruptions, noise, and demanding

timelines. At least minimal environmental controls to assure health

and comfort. Frequently involves working non-standard, evening, and

weekend hours.

Physical Demands

Incumbents regularly sit or stand for long periods, travel short

distances on campus on a regular basis, travel to various locations

to attend meetings and conduct work, use hands and fingers to

operate an electronic keyboard or other office machines, reach with

hands and arms, speak clearly and distinctly to answer telephones

and to provide information; see to read fine print and operate

computer; hear and understand voices over telephone and in person;

and lift, carry, and/or move objects weighing up to 25

pounds.

Previous employment performed in a different public retirement

system may allow eligibility to continue in the same retirement

system.

CLOSING DATE: MONDAY, MAY 4, 2026 at 3:00 p.m.

SALARY: The starting salary range $150,576 (Annually)

Placement on the salary schedule will be based on verified years of

experience, and scope and breath of expertise, education, and

professional development. Salary increases are granted on the first

day of the month following each year of service, until Step 6 is

reached ($174,576 annually).

CONDITIONS OF EMPLOYMENT

This is a full-time, twelve-month classified administrator

position. The standard work week is 40 hours of scheduled duty per

week of not more than five consecutive workdays. Work schedule may

include weekends, evenings, and/or holidays based on business

needs.

Administrators may work all or a portion of the workdays that fall

between December 25 and January 1. Administrators may also use

their accrued vacation days to cover all or a portion of the

workdays that fall between December 25 and January 1. Employees

contribute 8% of their earnings toward the Public Employees

Retirement System (PERS).

Offer and acceptance of employment is subject to verification of

all information provided on the employment application,

credential(s), and transcripts. Candidates selected for employment

must agree to be fingerprinted, submit Certificate of Completion of

the Tuberculosis Risk Assessment and/or Examination, provide proof

of eligibility for employment in the United States, and present a

valid Social Security card upon hire.

ADA ACCOMMODATIONS

Applicants with disabilities requiring special accommodations must

contact the ADA Compliance Officer at least five (5) working days

prior to the final filing date: ADA Job Applicant Accommodation

Request (maxient.com)

INTERVIEW EXPENSES

Individuals identified for FINAL interviews are eligible to have

expenses paid. Reimbursement will be limited to economy airfare (to

and from point of origin) and for meals and lodging. The maximum

allocated for meals, lodging and transportation is $600. Finalists

must complete and submit a W-9 Form and Human Resource's "Interview

Expense Reimbursement Form" and include appropriate support

documentation to receive the allowable reimbursement amount.

BENEFIT HIGHLIGHTS

Health, Life, Dental and Vision Insurance

The College provides a diversified insured benefit program for all

full-time employees including medical, dental, vision and life

insurance. Dependent medical, dental, and vision insurance is

available toward which both the College and the employee

contribute.

Sick Leave and Disability

Paid sick leave is granted equal to one day for each month of

service. Sick leave may be accumulated indefinitely.

Retirement

Public Employees Retirement System (PERS) and Social Security.

Previous employment performed in a different public retirement

system may allow eligibility to continue in the same retirement

system .

Summer Work Hours

During the summer, employees work eight 32-hour work weeks with

full pay.

TO APPLY

An applicant must submit the following by the closing date:

1. Online application: http://www.elcamino.edu/jobs

2. Cover letter describing how applicant meets the

qualifications.

3. Resume including educational background, professional

experience, and related personal development and

accomplishments.

4. Pertinent transcripts as stated in the required qualifications.

(Unofficial computer-generated academic records/transcripts must

include the name of the institution and degrees awarded to

acceptable.) Multiple page transcripts must be loaded as ONE

PDF document.

Foreign Transcripts: Transcripts issued outside the United

States of America require a course-by-course analysis with an

equivalency statement from a certified transcript evaluation

service verifying the degree equivalency to that of an accredited

institution within the USA. For information on transcript

evaluation services, please visit

http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf

IMPORTANT NOTE: Documents submitted or uploaded for a

previous position cannot be reused for other positions. You must

submit the required documents for each position you apply for by

the closing date. Failure to do so will result in an incomplete

application. Applications with an incomplete status will not

receive consideration. You may check the status of your

application online.

If you need assistance you may call 310-660-3593 Ext. 3807 between

the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday or by

email at [email protected] .

Due to the large volume of calls received on closing dates, we

highly recommend that you do not wait until the last

day to apply so that we may assist you with questions or technical

matters that may arise. Give yourself sufficient time to complete

the profile, which may take 45 minutes or more. Positions close

promptly at 3:00 p.m. PST (pacific standard time).

FOR FURTHER INQUIRIES OR APPLICATION MATERIAL SUBMISSION

QUESTIONS, CONTACT

El Camino College

HR Service Partner

Pamela Jones

310-660-3593, Ext. 3478

[email protected]

16007 Crenshaw Boulevard

Torrance, CA 90506

JEANNE CLERY CAMPUS SAFETY ACT

In accordance with the Jeanne Clery Campus Safety Act, El Camino

College has published an Annual Security Report and all required

statistical data. This publication includes Clery crime statistics

for the previous three years relevant to El Camino College classes

and activities, in addition to institutional policies concerning

campus safety and security. The information is also available in

printed form in the lobby of the Police Department and in select

locations on campus. Upon request, the Campus Police Department can

provide paper copies of this publication. Contact them at

310-660-3100.

EL CAMINO COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

The El Camino Community College District is committed to providing

an educational and employment environment in which no person is

subjected to discrimination on the basis of actual or perceived

race, color, ancestry, national origin, religion, creed, age (over

40), disability (mental or physical), sex, gender (including

pregnancy and childbirth), sexual orientation, gender identity,

gender expression, medical condition, genetic information, marital

status, military and veteran status, or retaliation; or on any

other basis as required by state and federal law.