Student Services Specialist Sr (Fin Aid - 2 positions)

Salary Range

Grade

111

Work Schedule

Two days 9am - 6pm, Two days 8am - 5pm, Friday, 8am - 5pm

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

• 20 paid observed holidays
• ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events
• (may forgive the remaining balance on a federal student loan made directly by the Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

This position will assist students with the completion of financial aid and scholarship applications, as well as have high volume contact with students, families, college personnel, and the general public in the form of large and small presentations, in person meetings, phone contact and email communications. As a liaison between campus departments and external agencies, this person will be responsible for establishing and maintaining relationships with public high schools for the purpose of conducting financial aid/scholarship application completion presentations. Performing technical and demanding financial aid duties, this position will analyze and process data to determine financial aid eligibility.

Essential Functions

40% Ensure compliance with all financial aid policies, and provide accurate and consistent customer service to students and parents regarding financial aid programs and related services. Assists students and parents with the financial aid process from initial application to award. Perform regular follow-up, via in person, email, online and phone calls to ensure students understand the financial aid process and assist with verifying applications for accuracy and completeness. Provides training and orientation to new and current staff members, as assigned, and performs additional duties commensurate with the level of the position.

25% Represent the college at events, such as financial aid workshops, orientations, and other on campus initiatives. Responsible for creating and conducting interactive presentations and workshops on and off campus, as well as managing the Academic Works database and scholarship email account. Responsible for assisting with scholarship program management including posting of awards, notifying students, and working with business services to facilitate the scholarship process. Responsible for ensuring student financial aid packaging with outreach contact efforts.

15% Serve as a subject matter expert responsible for exercising professional judgment on student applications, determining eligibility, and ensuring program compliance. Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies.

10% Reviews and performs technically complex Title IV processes including review of financial aid applications, packaging student financial aid inclusive of; verification, budget proration, awarding, authorization of funds, corrections to ISIRs, post award adjustments, etc. Responsible for assisting with scholarship awards and processing numerous reports.

10% Other duties as assigned

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Must be able to access federal financial aid databases.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Must be able to access federal financial aid databases.

Desired Qualifications

A.Two or more years' recent experience (within the last 36 months) working with student services.

B. Two or more years' recent experience (within the last 36 months) providing front line customer service to students and parents regarding financial aid programs and related services.

C. Two or more years' recent experience (within the last 36 months) in the use of packaging, awarding, and disbursing student financial aid in compliance with federal laws.

D. Two or more years' recent experience (within the last 36 months) planning, developing, facilitating, and evaluating presentations and/or outreach events (workshops, presentation, etc.)

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
• Travel to campus during interview/selection process will be at candidate’s own expense
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs