Overview
In this role, you will coordinate financial aid operations to ensure accurate and timely delivery of aid while upholding compliance with federal, state, and institutional rules. You will serve as a primary front-line contact for students and families, collaborating with Financial Aid, Student Accounts, and campus partners to enhance service delivery. You'll supervise daily administrative workflows, support audits, and contribute to improving processes and student experience. This position offers the opportunity to impact student financial wellbeing within a mission-driven, collaborative campus community.
Responsibilities
- Front-line handling of inquiries from students and families via phone, email, and walk-ins
- Provide guidance on financial aid programs, requirements, deadlines, and financing options
- Perform quality assurance reviews of loans and awards for compliance and accuracy
- Coordinate with Financial Aid Counselors to ensure complete student files and required documentation (MPNs, verification, entrance counseling)
- Process and maintain financial aid documents and records ensuring proper routing and timely action
- Manage alternative/private education loan processing and related administrative tasks
- Certify loans and perform related loan-processing functions
- Coordinate posting of outside scholarships with Student Accounts and ensure accurate reflection on accounts and records
- Prepare information and documentation for internal and external audits and compliance reviews
- Assist with administrative tasks for former Perkins Loan borrowers
- Manage and train Financial Aid student employees
- Act as office manager for day-to-day operations and workflow optimization
- Coordinate departmental activities, including invoices, supplies, and general office management
- Support the Director of Financial Aid with project coordination and meeting logistics
- Lead or liaison on new college initiatives related to financial aid customer service and operations
- Collaborate with other departments to resolve financial aid issues and improve processes
- Identify opportunities to enhance administrative processes and service delivery
- Perform other responsibilities as assigned
Key requirements
- Two or more years of financial aid experience in an administrative, operational, or counseling role within higher education
- Strong organizational, administrative, and problem-resolution skills with ability to manage multiple priorities
- Solid knowledge of federal Title IV, Massachusetts state, and institutional financial aid regulations
- Experience with federal aid systems such as NSLDS, FAA Access, and COD (preferred)
- Experience with PowerFAIDS (preferred)
- Attention to detail and ability to maintain accurate records and perform QA reviews
- Ability to work collaboratively across departments and coordinate multiple stakeholders
- Excellent verbal and written communication skills
- Ability to handle confidential information with sound judgment and discretion
- Bachelor's degree or equivalent combination of education and relevant work experience
- Customer service excellence
- Strong communication (verbal and written)
- Collaborative teamwork
- NSLDS
- FAA Access
- COD