Financial Aid Associate

SCHEDULE: Monday - Friday

• 11am to 7pm (One day per week), 9am to 5pm (4 days per week)
• Evening and weekend work required: Open Houses/Accepted Students Day

REMOTE WORK: No

TRAVEL: Conferences: 1-2 per year, distance and duration varies, usually requires airline travel. Off-site meetings for NYSFAA or trainings: 1-3 per year, always locally within 10 miles

HOURS/WEEK and MONTHS/YEAR: 35 hours/week and 52 weeks/year

FLSA STATUS: Non-Exempt, Hourly

GENERAL PURPOSE

Assist in the daily operations of the Financial Aid Office by providing administrative and student support services.Respond promptly to financial aid phone inquiries, emails, and voicemail messages, ensuring accurate and timely communication.Perform front counter duties as assigned, providing exceptional customer service to students, parents, and campus visitors.Greet students and families, answer questions, and provide financial aid counseling and guidance when appropriate.Collaborate with the Human Resources department to administer tuition remission and the Graduate Assistant Program.Manage the default prevention process by monitoring student loan repayment and implementing outreach strategies to reduce loan defaults.Coordinate the student loan exit counseling process for graduating and withdrawn students to ensure compliance with federal regulations.Maintain accurate student records and ensure adherence to institutional, state, and federal financial aid policies and procedures.Support the Financial Aid Office in delivering high-quality service while maintaining confidentiality and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering phones , work counter, counsel parents and student on financial aid
• Process tuition remission and send out special award letters, Follow up with students by email, phone and letters concerning Tuition remission and loan counseling.
• Review all subsequents (ISIR'S) Institutional student information reports
• Manage graduating ,withdrawn or below half time students
• Assist with Financial aid Emails and Voicemail.

REQUIRED MINIMUM QUALIFICATIONS

• High school diploma or GED
• 1 to 3 years of work related experience
• Microsoft Office (Outlook, Word, PowerPoint, Excel)
• PowerFAIDS (Financial Aid System)

PREFERRED QUALIFICATIONS

• Associate's or Bachelor's Degree
• Jenzabar Software