Assistant Director of Financial Aid Services

CLASSIFICATION: Administrative

DEPARTMENT: Financial Aid Services

FLSA STATUS: Exempt

SUPERVISION RECEIVED: Reports to and works under the

direction of the Associate Director of Financial Aid

Services.

SUPERVISION EXERCISED: Supervision of student workers.

POSITION SUMMARY: The primary role of the Assistant Director

is to assist the Director and the Associate Director with the

operation of the Office of Financial Aid Services; including but

not limited to activities associated with the institution’s

financial aid programs and providing excellent customer

service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Represent the Office of Financial Aid Services and Moravian

University in a positive and professional manner by providing an

extremely high level of customer service to all current and

prospective students and their support systems, as well as fellow

institutional faculty and staff members.

• Attend professional development workshops and compliance

training to stay abreast of changes in state and federal

regulations.

• Manage a caseload of undergraduate students and assist with

graduate processing.

• Support financial aid advisors as the first point of contact

for escalated inquiries.

• Review and process professional judgment appeals and dependency

overrides.

• Assist in the disbursement of federal, state, and institutional

aid.

• Respond to a high volume of financial aid inquiries and

appeals, answer questions about requirements, and assist staff with

correspondence tracking.

• Counsel students (prospective/current) and their support

systems throughout the financial aid process, discussing matters of

financial literacy, affordability, and financing and payment

options available.

• Assist students and their support systems with the completion

of financial aid application materials.

• Review all submitted application materials and related

supporting documents for accuracy and completeness.

• Complete verification and resolve discrepancies of student’s

ISIRs and consult with Director and Associate Director on any

necessary repackaging of students’ Financial Aid Offer based upon

changes or corrections.

• Assist with packaging Financial Aid Offers for students by

analyzing students’ financial need and award financial aid funds in

compliance with federal and state regulations and in accordance

with institutional policies and objectives.

• Manage the administration and reconciliation of state aid

programs; including but not limited to PHEAA’s Pennsylvania State

Grant Program and Ready to Succeed Program.

• Assist in the administration of Private Alternative Student

Loans and serve as a liaison between the university and

lenders.

• Present general and Moravian-specific financial aid information

to a diverse audience in large group, small group, individual,

virtual, and in-person settings both on and off campus.

• Stay current on financial aid rules and procedures.
• Perform additional job-related duties as assigned by the

Director and Associate Director of Financial Aid Services.

QUALIFICATIONS: A baccalaureate degree is required with a

minimum 3 years of experience in financial aid or a related area.

The position requires the ability to work both independently and as

a member of the financial aid and enrollment teams with a focus on

customer service to our students, prospective students and their

families. Additional requirements include excellent verbal, written

and interpersonal skills, detail orientation and adept at problem

solving skills, and a working knowledge of financial aid

regulations and industry practices. Ability to handle multiple

tasks simultaneously and work extended hours and occasional

weekends based on department workload.

TO APPLY: Qualified candidates should attach their cover

letter, resume, and contact information for three professional

references to the online application by clicking “Apply Now”.

Please attach documents as a PDF file.

Moravian University will not sponsor applicants for a U.S. work

visa for this position.

Moravian University’s mission is to prepare individuals for

reflective lives and leadership in a world of change. In support of

this mission, we are dedicated to fostering an educational and

professional environment that is enriched by individuals of varied

backgrounds, experiences, and perspectives.

As part of Moravian University’s institutional values, all

employees contribute to upholding our Community Standards and Expectations , which

emphasize respectful engagement, accountability, inclusion, and

lifelong learning.

Moravian University is an equal opportunity employer and does not

tolerate discrimination, harassment or retaliation against any

applicant for employment or admission on the basis of a

characteristic protected by federal, state or local laws. Please

see Moravian University’s Equal Opportunity and Title IX nondiscrimination statement for additional

information.

Please visit moravian.edu/benefits to review benefits offered at

Moravian University*

WORK ENVIRONMENT: The work environment characteristics

described here are representative of those encountered while

performing the essential functions of this job.

The individual is routinely exposed to indoor conditions, minimum

outdoor weather and temperature extremes, and moderate noise

level.

We welcome applicants of all abilities and are dedicated to

fostering an inclusive work environment. If you need any

accommodations during the hiring process or in your role, we

encourage you to reach out to Human Resources at [email protected] or

610.861.1527​. View the standard physical demands for positions at Moravian

University​.

The specific statements shown in each section of this description

are not intended to be all-inclusive. They represent typical

elements and criteria necessary to successfully perform the

job.

• Please visit this link to review the benefit eligibility status

associated with this position.

Moravian University offers students a private education they will

not find anywhere else: personal attention and preparation for life

with a record of success longer than our nation's history. Located

in Bethlehem, Pennsylvania and offering undergraduate and graduate

degrees that blend liberal arts with professional programs,

Moravian University has been preparing students for reflective

lives, fulfilling careers, and transformative leadership in a world

of change since 1742. Moravian University is a member of The New

American Colleges and Universities (NAC&U), a national

consortium of selective, small to mid-size independent colleges and

universities dedicated to the purposeful integration of liberal

education, professional studies, and civic engagement. Visit

moravian.edu to learn more about how the Moravian University focus

on education for all prepares its students for life-long

success.

Moravian University is an equal opportunity employer valuing

diversity and encouraging individuals from under-represented

populations to apply.