Assistant/Associate Director of Financial Aid Services

CLASSIFICATION: Administrative

DEPARTMENT: Financial Aid Services

FLSA STATUS: Exempt

SUPERVISION RECEIVED: Reporting to the AVP Enrollment

SUPERVISION EXERCISED: Supervision of student workers

FINANCIAL AID LEADERSHIP OPPORTUNITY!

POSITION SUMMARY: Moravian University invites applications

for a Financial Aid leadership professional to serve at the

Assistant Director or Associate Director level, based on

qualifications and experience.

This role is central to the University’s commitment to access,

affordability, compliance, and student success, with responsibility

spanning financial aid counseling, operational oversight,

compliance execution, and cross-campus collaboration. The

successful candidate will balance student-centered service with

strong operational discipline, supporting enrollment, retention,

and institutional compliance goals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (BOTH

LEVELS)

All candidates are expected to demonstrate competency across

counseling, processing, and operational execution, with

scope, authority, and leadership increasing by level .

Student & Family Support

• Provide high-quality, student-centered financial aid counseling

for all populations

• Resolve complex financial aid cases, appeals, verification

issues, and professional judgment requests

• Serve as an escalation resource for sensitive or complex

student situations

Operations & Processing

• Oversee and/or perform packaging for all populations, including

undergraduate, graduate, and adult learners

• Support federal, state, institutional, and alternative loan

programs

• Ensure accurate and timely disbursement, reconciliation, and

reporting

• Maintain data integrity across financial aid systems

Compliance & Collaboration

• Ensure compliance with federal, state, and institutional

regulations (Title IV, state aid, institutional policies)

• Collaborate closely with Admissions, Student Accounts,

Registrar, Enrollment Operations, and Campus Partners

• Maintain current knowledge of regulatory changes, best

practices, and compliance guidance

ROLE DIFFERENTIATION & CRITERIA

ASSISTANT DIRECTOR OF FINANCIAL AID

Primary Focus: Advanced case management, counseling,

processing leadership, and operational support

Typical Responsibilities Include

• Manage assigned financial aid caseloads for all student

populations

• Process verification, ISIR discrepancies, professional

judgment, SAP, and packaging

• Support withdrawals, leaves of absence, and R2T4

processing

• Assist with state aid, tuition remission, alternative loans,

and outside scholarships

• Serve as a first-level escalation point for staff and student

inquiries

• Supervise and train student employees
• Contribute to office operations, calendars, and service

delivery improvements

Minimum Qualifications

• Bachelor’s degree preferred
• Approximately 2+ years of financial aid experience or

closely related work

• Working knowledge of federal and state aid programs and

regulations

ASSOCIATE DIRECTOR OF FINANCIAL AID

Primary Focus: Operational leadership, compliance

execution

Expanded Responsibilities Include

• Provide day-to-day leadership of financial aid

operations, workflows, and service standards

• Lead functional areas
• Lead compliance activities including:
• SAP policy administration and monitoring
• Verification oversight and quality control
• Withdrawals, leaves of absence, and R2T4 processing
• Reconciliation of federal, state, and institutional aid

programs

• Oversee specialized aid programs (state aid, tuition exchange,

tuition remission, veterans benefits, outside scholarships)

• Coordinate operational calendars, deadlines, and internal

reporting

• Develop, maintain, and implement policies, procedures, training

materials, and publications

• Partner with Admissions and Student Services

Minimum Qualifications

• Bachelor’s degree required; Master’s degree preferred
• Approximately 5+ years of progressively responsible

financial aid experience

• Demonstrated supervisory or functional leadership

experience

Title & Compensation Determination

Final title and compensation will be determined based on:

• Depth and breadth of financial aid experience
• Demonstrated leadership and supervisory responsibility
• Complexity of prior roles and decision-making authority
• Institutional needs at time of hire

TO APPLY: Qualified candidates should attach their cover

letter, resume, and contact information for three professional

references to the online application by clicking “Apply Now”.

Please attach documents as a PDF file.

Moravian University will not sponsor applicants for a U.S. work

visa for this position.

Moravian University’s mission is to prepare individuals for

reflective lives and leadership in a world of change. In support of

this mission, we are dedicated to fostering an educational and

professional environment that is enriched by individuals of varied

backgrounds, experiences, and perspectives.

As part of Moravian University’s institutional values, all

employees contribute to upholding our Community Standards and Expectations , which

emphasize respectful engagement, accountability, inclusion, and

lifelong learning.

Moravian University is an equal opportunity employer and does not

tolerate discrimination, harassment or retaliation against any

applicant for employment or admission on the basis of a

characteristic protected by federal, state or local laws. Please

see Moravian University’s Equal Opportunity and Title IX nondiscrimination statement for additional

information.

Please visit moravian.edu/benefits to review benefits offered at

Moravian University*

WORK ENVIRONMENT: The work environment characteristics

described here are representative of those encountered while

performing the essential functions of this job.

The individual is routinely exposed to indoor conditions, minimum

outdoor weather and temperature extremes, and moderate noise

level.

We welcome applicants of all abilities and are dedicated to

fostering an inclusive work environment. If you need any

accommodations during the hiring process or in your role, we

encourage you to reach out to Human Resources at [email protected] or

610.861.1527​. View the standard physical demands for positions at Moravian

University​.

The specific statements shown in each section of this description

are not intended to be all-inclusive. They represent typical

elements and criteria necessary to successfully perform the

job.

• Please visit this link to review the benefit eligibility status

associated with this position.

Moravian University offers students a private education they will

not find anywhere else: personal attention and preparation for life

with a record of success longer than our nation's history. Located

in Bethlehem, Pennsylvania and offering undergraduate and graduate

degrees that blend liberal arts with professional programs,

Moravian University has been preparing students for reflective

lives, fulfilling careers, and transformative leadership in a world

of change since 1742. Moravian University is a member of The New

American Colleges and Universities (NAC&U), a national

consortium of selective, small to mid-size independent colleges and

universities dedicated to the purposeful integration of liberal

education, professional studies, and civic engagement. Visit

moravian.edu to learn more about how the Moravian University focus

on education for all prepares its students for life-long

success.

Moravian University is an equal opportunity employer valuing

diversity and encouraging individuals from under-represented

populations to apply.