Director of Financial Aid, Operations & Outreach

Position Details

Level

Community College Professional 21, 12-month, tenure track position

Employment Type

Standard

Hours

Full-time, 35 hours per week

Anticipated Start Date

September 2026

Work Location

: CT State CC (185 Main Street New Britain, CT 06051)

Please note

This position is based at one of our Campuses and is not located at the New Britain office.

Work Modality

On site;

Position is not remote

Closing Date

Open until filled, with priority consideration given to applicants who submit materials by Friday, August 21, 2026.

Position Summary

The Director of Financial Aid, Operations and Outreach supports the Associate Vice President for Financial Aid Services & Title IV Compliance in the execution of strategic enrollment plans and regulatory and compliance issues for Financial Aid at assigned campuses. The position manages and oversees the daily operations of financial aid services for an assigned group of campuses, which includes but is not limited to implementing and developing policies and procedures, maintaining compliance with federal, state, foundation and institutional aid programs, supervision and staff training, and other duties as assigned.

Essential Duties and Responsibilities

Under the direction of the Associate Vice President for Financial Aid Services & Title IV Compliance the Director of Financial Aid, Operations and Outreach is responsible for effective performance in these essential duties:

Key responsibilities include

• Reports to the AVP for the execution of strategic enrollment plans and regulatory and compliance issues.
• Responsible for the daily operations of financial aid services at assigned campuses.
• In collaboration with the AVP, develops, maintains, and implements policies for the compliant administration of federal, state, foundation, and institutional aid programs.
• Assists in fund reconciliation activities, as needed.
• Reviews and resolves over awards. Ensures effective procedures are in place to prevent over awards and establishes safety to identify and resolve issues in a timely manner.
• Manages the Return of Title IV process. Ensures that calculations and communications are completed both accurately and timely.
• Supervises campuses within the designated region; coordinates ongoing staff training programs and new staff training; assists the AVP with the development of broader professional development.
• Oversees promotional and informational materials for distribution and use across the campuses.
• Promotes an atmosphere of exceptional customer service as a means to promote positive student experiences.
• Delivers and participates in training activities and workshops, as needed.
• Performs other duties and tasks to support the overall success of the division.
• May involve occasional evening or weekend work.

Additional responsibilities include

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.