Financial Aid Support Specialist

Job Vacancy Announcement

Position Information

Position Title

Financial Aid Support Specialist

Position Type

Staff

Department

Student Affairs

FLSA

Non-Exempt

Union/Non Union

Union

Full Time or Part Time

Full Time

Grade

8

Salary Range

Hiring Salary Range

$40,619 - $44,680/Annually

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

This position serves as the initial point of contact for students, parents, and the campus community by providing accurate information, resolving routine eligibility issues, and determining appropriate referrals to Financial Aid Coordinators when necessary. This position will also maintain a comprehensive working knowledge of federal Title IV, state, and institutional financial aid policies, procedures, and regulations, or the ability to be trained to that level. Track and document daily student interactions, including in-person and virtual appointments, using Navigate or other designated systems.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• High School diploma, GED, or equivalent required.
• Work Hours from 8:30am-4:30pm (Mon-Thurs) 10am-6pm Friday.
• Three years of customer service experience working with a diverse population required, preferably in a community college or higher education setting.
• Associate degree preferred

Criteria

CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those perso