Student Services Assistant (Provisional) - Financial Aid

Santa Monica College is looking for temporary Student Services Assistants to work in the Financial Aid Office for the 2026-27 fiscal year. These positions are scheduled to work 3 days/24 hours per week on the Santa Monica College main campus. These positions will provide front counter support to students and families with financial aid questions, assist students with completing financial aid applications, and perform other clerical or technical tasks to support the Financial Aid Office.

This recruitment will be used to create a temporary pool to work "as needed" assignments that are limited to 90 working days per fiscal year. This recruitment may close once a sufficient number of qualified applications have been received to fill these temporary assignments.

Please note that all candidates must have authorization to work in the United States; the District does not have the ability to provide sponsorship.

"The Santa Monica Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunity. No person shall be subjected to unlawful discrimination in any program or activity of the District. The District's Board Policy 3120 (Equal Employment Opportunity and Nondiscrimination in Employment) may be accessed at: http://bit.ly/smc-hr-bp3120."

Examples of Duties

• Plans, schedules and performs a range of moderately difficult clerical and technical duties in support of an assigned student services department or program.
• Provides assistance and information to students, parents, the campus community and other institutions regarding the assigned department’s policies and procedures.
• Provides guidance to students regarding program eligibility requirements and/or their current status within the program; engages with students to clarify processes, answer questions and helps students navigate their options.
• Receives and reviews incoming documents for completeness, accuracy and signature; informs students of the required documents needed to complete their file; verifies the authenticity of documents submitted prior to updating official records, enters documents received.
• Interviews students to evaluate and assess student services needs; provides immediate assistance when student needs align with services of the assigned program.
• Identifies relevant resources and connects students with appropriate personnel and departments; facilitates referrals, provides guidance and ensures students receive assistance.
• Maintains and updates student services applications, databases, and confidential student records to ensure accuracy and compliance with privacy standards.
• Prepares, edits and proofreads a variety of materials such as correspondence, forms, and requisitions.
• Maintains and organizes accurate records and files, ensuring all documentation is up-to-date and easily accessible; regularly reviews files to identify and purge outdated files while ensuring compliance with institutional policies needed for reporting and operational purposes.
• Assists in planning and coordinating student services program special events and creates promotional materials to enhance student engagement.
• Assists in training of Student Services Clerks and/or Student Workers.
• Performs other related duties as requested or assigned.

Depending on the area assigned, the following may be essential functions:

• Reviews and evaluates student enrollment application packages, residency, records, and transcripts, by verifying level, content, unit value, and grading system of course work from high schools and other colleges.
• Utilizes imaging technology to digitize and file student services documents, ensuring secure storage and easy retrieval.
• Prepares requisitions for course refunds and balances for not-for-credit course receipts.
• Releases certain student account enrollment holds after accepting and validating required documentation.
• Represents department at events, such as job fairs, recruitment fairs and community events; delivers presentations to groups or individuals to promote the college and department.
• Compiles positive attendance rosters for non-credit programs.

Examples of essential duties are descriptive and not restrictive in nature and are generally listed in descending order of importance.

Minimum Qualifications

Education Requirement

Graduation from high school or equivalent.

Experience Requirement

Two years of clerical support and customer service experience in a fast-paced environment with frequent public contact, including record keeping, and data entry responsibilities.

Education/Experience Equivalency

Experience and/or education of the same kind, level or amount as required in the minimum qualifications may be substituted on a year-for-year basis.

Licensure And/or Certification

None.

Supplemental Information

These are temporary, hourly positions without benefits. An eligibility list will NOT be established to fill these temporary positions.

All applicants must submit clear, concise and complete information regarding their qualifications for these positions. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be considered by the hiring department.

Santa Monica College offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance for permanent positions. Permanent full-time positions of 35 hours or more receive fully paid District benefits. Permanent position assignments of 20 to 34 hours per week receive a pro-rated benefits package as outlined in CSEA Chapter 36 Bargaining Agreement.

Temporary positions and permanent position assignments of less than 20 hours per week do not have a benefits package.

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• 01

Santa Monica College is not able to provide sponsorship for employment. If hired for this position, can you legally work in the USA without sponsorship from Santa Monica College?

• Yes
• No

• 02

Candidates must possess a high school diploma or equivalent. Do you meet this education requirement? Please Note: Additional qualifying experience, beyond what is listed in the minimum experience requirement, may substitute for missing education on a year-for-year basis (30 semester/45 quarter units = 1 year of experience).

• Yes, I meet this education requirement.
• No, I do not meet this education requirement. However, I have additional experience (beyond the minimum required) that can fully substitute for the missing education.
• I do not meet the education requirement, and do not possess additional experience that can substitute for the missing education.

• 03

Candidates must possess two years of clerical support and customer service experience in a fast-paced environment with frequent public contact, including record keeping, and data entry responsibilities. Do you meet this experience requirement? Please Note: Additional qualifying education, beyond what is listed in the minimum education requirement, may substitute for missing experience on a year-for-year basis (30 semester/45 quarter units = 1 year experience).

• Yes, I meet this experience requirement
• No, I do not meet this experience requirement. However, I have additional education (beyond the minimum required) that can fully substitute for the missing experience.
• I do not meet the experience requirement, and do not possess additional education that can substitute for this experience.

• 04

Please discuss how you meet the experience requirement. Include (1) the organization(s) for which you worked, (2) dates of employment, (3) hours worked per week, and (4) duties performed. If you do not have experience in this area, type N/A. (This is a required question. Do not write "see resume")

• 05

Do you have a relative, domestic partner or member of your household employed at Santa Monica College? This includes a spouse, domestic partner, or co-habitant; a child, including adopted, in-laws and step- or half-parent; a grandchild, including adopted, in-laws and step- or half-grandparent; a sibling, including in-laws and step- or half-; any other member of the employee’s household whether or not related by blood or marriage; and children and family members of siblings and spouses.

• Yes
• No

• 06

If you DO HAVE a relative, domestic partner or member of your household employed at Santa Monica College, please provide the employee's name and the department in which they work. If you DO NOT, please type NA.

Required Question