Overview
In this role you help lead the Financial Aid Office to deliver compliant, timely aid services to students. You will supervise staff, oversee processing, and contribute to reconciliation and process improvements across departments. You'll apply federal/state regulations and adapt to changing rules in a fast-paced environment. This position offers growth within a Mission driven, student focused institution that values diverse perspectives and cross functional collaboration.
Compensation / Benefits
- Front Loaded PTO
- Tuition Assistance
- Medical
- Dental
- Vision
- 401(k) - with Employer Contribution
Responsibilities
- Lead Financial Aid Officer duties as needed to maintain service continuity
- Oversee daily processing, counseling, and service delivery for timely, compliant aid administration
- Supervise Financial Aid Officers and Federal Work Study students: onboarding, training, scheduling, performance feedback
- Coordinate reconciliation activities for federal, state, and institutional aid programs
- Review professional judgment and appeals per federal guidelines and procedures
- Serve as resource on Title IV, state, and institutional regulations in daily operations
- Collaborate with campus departments to ensure accurate records, disbursements, and compliance
- Stay updated on changes to financial aid regulations and best practices
- Problem-solve and make decisions under pressure; communicate effectively with students, families, and staff
- Adapt to shifts in systems, priorities, staffing, and regulations in a fast-paced environment
Key requirements
- Bachelor's degree preferred
- Minimum of 3 years of progressive experience in financial aid administration
- Supervisory or team leadership experience preferred
- Strong knowledge of federal and state financial aid regulations, policies, and procedures
- Demonstrated ability to manage staff and ensure compliance
- Excellent communication, organizational, and analytical skills
- strong communication skills
- leadership and people management
- analytical and problem-solving abilities
- knowledge of federal and state financial aid regulations
- experience with Title IV, reconciliation processes
- regulatory compliance