Financial Aid Advisor (Loans)

Financial Aid Advisor (Loans)

St. John's University

Salary: $66,300.00 Annually

Job Type: Full-Time Administrator

Job Number: 202600036

Location: Queens Campus, NY

Department

Closing

St. John's, established in 1870, has two New York City campuses;

international locations in Rome, Italy; Limerick, Ireland; and

Paris, France; and study abroad locations around the world. The

Princeton Review and other top rankings consistently recognize the

University's outstanding academics, diverse student body, dynamic

internship, and volunteer opportunities, focus on student life, and

diverse study abroad offerings. St. John's University offers more

than 100 undergraduate and graduate programs in its six colleges

and schools, with a growing number of programs offered online. The

University is accredited by the Middle States Commission on Higher

Education and 12 other major academic and professional

associations.

A dedication to diversity, equity and inclusion is at the heart of

our mission. As a Catholic and Vincentian university, St. John's is

committed to institutionalizing practices of inclusive excellence

to ensure that we welcome and celebrate the intrinsic worth of all

members of our community. We will become an even stronger

university as we enhance equity at every level of our

institution.Our graduates will excel in the competencies and values

needed for leadership and service in a rapidly evolving

world.

Job Summary

The Financial Aid Advisor plays a critical role in advancing the

University's commitment to Student Success by ensuring access to

financial resources, providing personalized guidance, and

collaborating across departments to remove financial barriers that

may impact retention and graduation. Under the general direction

and reporting to the Sr. Assistant Director of Student Financial

Services, the Advisor will assist in the management of key federal

aid processes, including the Federal Direct Loan programs, federal

verification and Private Loans, while delivering exceptional

service to a diverse student population.

Job Responsibilities

Loan Processing and Compliance

• Collaborate with the Senior Assistant Director and Senior

Associate Director to ensure federal and private loan processes are

efficient, accurate, and student-friendly.

• Run loan origination and disbursement extract processes in

Banner and prepare files for transmission to the U.S. Department of

Education (COD) and ELMOne.

• Import and post COD response files, ELMOne certification files,

and disbursement rosters, resolving discrepancies as needed.

• Manage federally required loan disclosure notices to ensure

adherence to all compliance standards.

• Maintain a working knowledge of federal and state financial aid

regulations and university policies.

Verification and Aid Packaging

• Review and complete federal verification cases, ensuring

accuracy and compliance with federal regulations.

• Package financial aid for transfer students accepted for the

spring semester.

• Exercise careful attention to detail and accountability when

reviewing documentation and updating student records.

Professional Judgment and Student Advocacy

• Evaluate and apply Professional Judgment for students with

special circumstances in accordance with federal guidelines.

• Ensure the equitable delivery of financial aid based on

students' individual financial situations.

• Clearly communicate decisions and next steps to students and

families.

Counseling and Customer Service

• Provide individualized financial aid counseling to students and

families, including guidance on loan programs and verification

requirements.

• Serve as Counselor of the Day and provide backup support for

the Student Financial Services Center.

• Assist with the management and monitoring of the University's

loan email account.

• Deliver consistent, professional, and effective service to

students, families, alumni, and external partners.

Data, Process Improvement, and Collaboration

• Utilize data to identify opportunities for process improvement

and increased student engagement.

• Partner with Enrollment and other University departments to

support holistic student success.

• Contribute to continuous improvement initiatives within Student

Financial Services.

Outreach and Education

• Conduct financial aid presentations, workshops, and virtual

chats on financial aid topics and financial literacy.

• Represent Student Financial Services at recruitment and

onboarding events, including Open House and Accepted Student Day

(evening and weekend availability required).

Additional Duties

• Perform other duties as assigned in support of departmental and

institutional priorities.

• Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions of the

position.

Supervisory Responsibility

• Assist with managing student workers

Competencies, Education, Experience

Ability to learn and apply federal, state regulations and

university policies in support of the timely delivery of federal

student aid.

• Ability to work independently and collaboratively in a

fast-paced environment.

• Excellent attention to detail, multitasking, and prioritization

skills.

• Ability to manage complex conversations and resolve escalated

concerns with empathy and professionalism.

• Effective communication and presentation skills (in-person and

virtual)

• Proficiency in Microsoft Word, Excel, Power Point; willingness

to learn and embrace innovative technologies.

Required Education and Experience

o Bachelor's degree.

o Experience with Microsoft Office Suite.

Preferred Education and Experience

• Experience with Ellucian Banner
• Prior experience in higher education.

Additional Eligibility Qualifications

Other Duties

Must be eligible to access Federal Student Aid systems.

Other Duties

This job description is not exhaustive and may include additional

responsibilities as assigned. Duties, responsibilities, and

activities may change at any time, with or without notice.

Supplemental Information

Work Environment

• Professional office environment.
• Role requires routinely uses a computer, standard office

equipment such as copiers, phones/voice mail, fax, scanner,

printers, etc.

• This individual is routinely exposed to indoor environment with

moderate noise level and on occasion may need to work

outside.

• The job is an on-campus position but must be prepared to work

remotely if needed and must have access to Wi-Fi, laptop, and a

cell phone.

Physical Demands

While performing the duties of this job, the employee is routinely

required to sit, stand, and move about, to carry work, reach with

hands and arms, climb stairs, communicate, and hear. The employee

must occasionally lift or move up to 25 lbs. Specific vision

abilities required by the employee include close vision, distance

vision, color vision, depth perception, the ability to adjust focus

and all-day use of a computer. Employee frequently exercises

flexibility (ability to shift from one task to another). Employees

routinely work within time constraints

and maintain attentiveness intensity. Employees are frequently

involved in social interactions that require oral and written

communication. Employees are required to hear conversations in

moderate noise environments.

Position Type/Expected Hours of Work

Full-time, Monday-Friday 8:30 a.m.-4:30 p.m. Some evening and

weekend work required for enrollment events.

Travel

This is an on-campus position and requires daily travel to campus,

occasional travel to other locations for presentations and

training.

• Important Note- St. John's is NOT an E-Verify

Employer

St. John's offers a competitive compensation program which is

commensurate with your qualifications, experience, and contingent

upon the departmental budget. St. John's University considers

factors such as (but not limited to) scope and responsibilities of

the position, candidate's work experience, education/training, key

skills, internal peer equity, as well as market and organizational

considerations when extending an offer.

We also offer an extremely comprehensive benefits program to meet

the diverse needs of our workforce. Along with exceptional benefits

such as medical, dental, life insurance, long term disability

insurance, tuition remission, generous 403(b) employer

contribution, employee assistance program, and liberal paid time

off policies, faculty and staff can also enjoy St. John's

performing arts, libraries, bookstores, dining facilities, campus

recreation and sporting events

Any offer of employment is subject to receipt by St. John's

University of satisfactory references, verification of employment

and education.

St. John's University is an Equal Opportunity Employer. All

qualified applicants will receive consideration without regard to

race, color, religion, sex, sexual orientation, gender identity,

national or ethnic origin, age, status as an individual with a

disability, protected veteran status, or any other characteristic

protected by law.

To apply, please visit https://www.schooljobs.com/careers/stjohns/jobs/5436852/financial-aid-advisor-loans

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