Assistant Director of Financial Aid

About the position

The Assistant Director of Financial Aid, under the direction of the Senior Director of Financial Aid, provides assistance to prospective and enrolled students and their families in all aspects of the financial aid process, including application, eligibility, and award in accordance with federal, state, and institutional policies. The incumbent must possess excellent knowledge of and demonstrated the ability to administer practices with regard to financial aid in compliance with applicable regulations and policies. The Assistant Director of Financial Aid must also possess excellent interpersonal and oral/written communication skills, relate well to a broad variety of constituencies, and be dedicated to providing high-quality service to all constituencies of the Stevens Community. Counsels students and families regarding all aspects of financial aid and financial planning. Revise existing awards to reflect changes in eligibility or allowable budget adjustments. Exercise professional judgment in adjusting a student's application to accommodate documented, qualifying special circumstances. Reviews applications and determines financial aid awards for new and returning students. Manages and reconciles at least one financial aid program, including but not limited to Federal Pell Grant, Federal Direct Loan, Federal Work Study, New Jersey grant and scholarship programs, institutional endowed and private scholarship awards, and private education loans. Performs Title IV verification, professional judgment reviews and dependency overrides. Performs Return of Title IV funds calculations and related tasks Knowledge of federal database applications, including EDConnect, the FAFSA Partner Portal (FPP), Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS) and EDExpress. Knowledge of common personal computer applications including, but not limited to, MS Outlook and MS Office: Excel, Word, and PowerPoint. Evening and weekend hours as required. Other duties as assigned

Responsibilities

• Counsels students and families regarding all aspects of financial aid and financial planning.
• Revise existing awards to reflect changes in eligibility or allowable budget adjustments.
• Exercise professional judgment in adjusting a student's application to accommodate documented, qualifying special circumstances.
• Reviews applications and determines financial aid awards for new and returning students.
• Manages and reconciles at least one financial aid program, including but not limited to Federal Pell Grant, Federal Direct Loan, Federal Work Study, New Jersey grant and scholarship programs, institutional endowed and private scholarship awards, and private education loans.
• Performs Title IV verification, professional judgment reviews and dependency overrides.
• Performs Return of Title IV funds calculations and related tasks
• Other duties as assigned

Requirements

• Bachelor’s degree
• Two to four years of experience in a financial aid office or related office in the field of higher education
• Deliver excellent customer service
• Experience in managing at least one financial aid program
• Ability to multi-task and quickly shift between tasks
• Strong written and verbal communication skills
• Other duties as assigned
• Knowledgeable about federal and state laws and rules
• General knowledge in MS Office applications
• Ability to work extended hours
• Experience with CollegeBoard PowerFAIDS or a similar financial aid management system