Financial Aid Loan Repayment Officer

Posting Details

Title Information

Security Sensitive Position?

Yes

Hours of Work

8:00 AM - 5:00 PM M-F

Position Details

Position Information

Posting Number

TSU203660

Official TSU Title

Financial Aid Loan Repayment Officer

Grant Title

n/a

Job Description Summary / TWC Summary

The Financial Aid Loan Repayment Officer is responsible for

developing, implementing, and managing initiatives that support

student loan repayment, default prevention, and financial literacy

for current students and alumni. This position ensures

institutional compliance with federal and state regulations, while

promoting financial wellness and long-term repayment success among

borrowers.

Essential Duties Summary

• Monitor and analyze Institutional student loan portfolios,

Including cohort default rates ( CDR ), delinquency trends, and

repayment patterns.

• Serve as the primary contact for borrowers regarding repayment

options, deferments, forbearances, loan forgiveness, and

consolidation.

• Conduct proactive outreach to students at risk of delinquency

or default, providing personalized repayment counseling and

guidance.

• Develop and deliver financial literacy programming, workshops,

and digital resources for students and families.

• Collaborate with federal loan services, state agencies, and

external partners to support borrower success and ensure accurate

communication of repayment policies.

• Maintain accurate documentation of borrower communications,

interventions, and outcomes.

• Provide training and support for financial aid staff on loan

repayment processes and compliance requirements.

• Assist with preparing federal, state, and Institutional reports

related to loan repayment and default management.

• Stay current with changes in federal and state regulations

related to Title IV student loans, default prevention, and borrower

support programs.

% FTE

1.0

Hiring Range

$45,486.69-$57,995.53

Education

Required

• Some college or Associate degree {A.A) and/or vocational or

technical school and/or specialized training or certification

Preferred

• Bachelor’s degree in business administration, Finance, Higher

Education Administration, or related field.

• Master’s degree in Higher Education, Finance, or related

field.

Required Licensing/Certification

None Required.

Knowledge, Skills, and Abilities

Knowledge of

• Policies, procedures, practices and regulations.
• Requires full/complete knowledge in multiple disciplines and

serves as an ultimate subject matter expert In at least one

discipline or function.

• Demonstrates full command of technical and functional

principles, procedures, and subject matter in multiple disciplines

to handle any situation and lead or train others.

• Requires the ability to lead the development or modification of

work procedures across multiple disciplines.

• Microsoft Office Professional or similar applications.

Skill In

• Effective customer service.
• Problem-solving and decision-making.
• Strong management.
• Multitasking and time management.
• Coordinating the work of others.
• Planning activities.
• Leading projects.
• Both verbal and written communication.

Ability to

• Prepare detailed reports.
• Work independently.
• Communicate effectively.
• Ability to maintain the security or Integrity of critical

Infrastructure, which may Include communications systems, computer

networks and systems, cybersecurity systems, electrical grid,

hazardous waste treatment or water treatment system.

• Ability to analyze data and develop targeted strategies for

student loan repayment and default prevention.

Work Experience

Required

• Minimum 2-3 years of experience in financial aid, loan

servicing, or higher education administration.

• Strong knowledge of federal student aid regulations, Title IV

loan programs, and repayment options.

• Excellent communication, counseling, and Interpersonal

skills.

• Proficiency in Microsoft Office Suite and student information

systems (e.g., Banner, PeopleSoft).

Preferred

• Experience with default prevention Initiatives or financial

literacy programming.

• Familiar with financial wellness platforms, loan repayment

calculators, and predictive analytics tools.

Working/Environmental Conditions

• Limited standing and/or walking.
• Handling light weight objects.
• Using or carrying equipment.
• Stop, bend or 11ft.

Desired start date

Position End Date (if temporary)

Posting Detail Information

UA EEO Statement

It is the policy of Texas Southern University to provide a work

environment that is free from discrimination for all persons

regardless of race, color, religion, sex, age, national origin,

individuals with disability, sexual orientation, or protected

veteran status in its programs, activities, admissions or

employment policies. This policy of equal opportunity is strictly

observed in all University employment-related activities such as

advertising, recruiting, interviewing, testing, employment

training, compensation, promotion, termination, and employment

benefits. This policy expressly prohibits harassment and

discrimination in employment based on race, color, religion,

gender, gender identity, genetic history, national origin,

individuals with disability, age, citizenship status, or protected

veteran status. This policy shall be adhered to in accordance with

the provisions of all applicable federal, state and local laws,

including, but not limited to, Title VII of the Civil Rights

Act.

Manual of Administrative Policies and Procedures

Close Date

03/12/2026

Open Until Filled (overrides close field)

No

Special Instructions to Applicants

Open to all applicants.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor's degree in business administration,

Finance, Higher Education Administration, or related field?

• Yes
• No
• * Do you have a Master's degree in Higher Education, Finance,

or related field?

• Yes
• No
• * Do you have a minimum 2-3 years of experience in financial

aid, loan servicing, or higher education administration?

• Yes
• No
• * Do you have strong knowledge of federal student aid

regulations, Title IV loan programs, and repayment options.

• Yes
• No
• * Do you have experience with default prevention Initiatives or

financial literacy programming?

• Yes
• No
• * Are you familiar with financial wellness platforms, loan

repayment calculators, and predictive analytics tools?

• Yes
• No
• * Do you have some college or Associate degree {A.A) and/or

vocational or technical school and/or specialized training or

certification?

• Yes
• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application
• Official Transcripts

Optional Documents

• Other Document
• Reference Letter 1
• Reference Letter 2
• Reference Letter 3