Financial Aid Operations Coordinator for Student Success
Financial Aid Operations Coordinator (2 Positions)
Apply now Job no
558847
Work type
Staff
Location
San José
Categories
Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time
The Financial Aid and Scholarship Office is seeking Financial Aid Operations Coordinators to support the delivery of student financial aid services and contribute to student success. Reporting to the Associate Director of Financial Aid Operations and Technology, this position provides exceptional customer service while coordinating critical document management and workflow processes that support financial aid application review, verification, and awarding.
Key Responsibilities
- Provide outstanding customer service to students, families, faculty, and staff through phone, email, front-counter support, and outreach events while explaining financial aid programs, processes, and requirements
- Coordinate the receipt, review, verification, indexing, and processing of financial aid documents to ensure accurate and timely completion of financial aid applications and awards
- Maintain student records and workflow processes within financial aid and student information systems, including document tracking, status updates, and verification activities
- Collaborate with counseling, advising, and operations teams to support efficient workflow management, resolve issues, and improve service delivery
- Support financial literacy initiatives, workshops, social media engagement, and student success programs that help students understand and manage their financial resources
Knowledge, Skills & Abilities
- Ability to compose and appropriately format correspondence and reports
- Ability to perform standard business math, such as calculate rations and percentages, track financial data and make simple projections
- Excellent oral and written communication skills
- Excellent customer service and public relations skills
- Ability to keep current on various Enrollment and Financial Aid and Scholarship Office Service information, policies, and procedures, and recall, access, and interpret wide range of information to address customer's questions and service needs
- Ability to engage in effective interpersonal communications, and to direct, inform, instruct, guide, and assist visitors/callers appropriately
- Working knowledge of budget policies and procedures
- Ability to formulate daily and weekly reports for both internal and external use
- Ability to learn and apply applicable university infrastructure, policies, and procedures
- Ability to coordinate and prioritize multiple tasks for a variety of policies and procedures where specific guidelines may not exist
- Ability to handle multiple work priorities, organize and plan work and projects
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
- Knowledge of all federal and state Financial Aid programs including grants, loans and work study with ability to explain processes.
- Ability to build and maintain relationships for work responsibilities and customer service
- Must maintain basic knowledge to explain information to students
- Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature
- General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
Required Qualifications
- Completion of a high school program, technical/vocational program, or their equivalents
- Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position
Preferred Qualifications
- Experience providing customer service in a records environment
- Experience with Microsoft Office Software
Compensation
Classification
Administrative Support Coordinator I
Anticipated Hiring Range
$4,047/month (Step 1)
CSU Salary Range
$4,047/month - $5,896/month (Step 1 - Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
Application Procedure
Click to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
All applicants must apply within the specified application period:
June 16, 2026 through June 30, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U. S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at
/calstate. policystat. com/policy/9779821/latest/ and questions may be sent to jobs@sjsu. edu .
Additional Information
Satisfactory completion of a background check (including.