Financial Aid Coordinator

Job Details

The Admin Coordinator delivers outstanding customer service in all areas and functions of the Academic Services Office and to perform in-person transactions for currently enrolled students and former students, faculty, administrators and the general public. This responsibility requires broad knowledge and application of university operations and specific Federal /State regulations. Retains all student records for the Financial Aid and Registrar's office.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• The most essential function of this front-line staff position is to manage high volumes of inquiries, triage issues, and streamline workflows so that more complex cases can be handled by financial aid officers and registrar staff. This position will often identify students' unique situations and direct them to appropriate resources or escalate cases to specialists, acting as a bridge between students and the financial aid and enrollment system, ensuring access, clarity, and support throughout their enrollment.
• Responds to email requests and questions sent to the [email protected] address in timely fashion. Emails range from 50-100 per day depending on time of year.
• Backup for processing transcript orders through the NSC
• Certify Delaware State Grant and Americorps recipients when notified by providing enrollment information and posting awards on Banner
• Process need analysis for SKMC students applying for financial aid
• Maintain all incoming documentation for students' financial aid applications in AS shared drive.
• Logs and retain records of all incoming scholarship checks in Banner and deliver them to Student Accounts Office
• Assist in creating records retention plan for the Financial Aid office by ensuring file room is organized and purging student records as needed.
• Provides immediate (on-demand) services related to current and upcoming semester registration, change of schedule, print on-demand copies of student transcript/schedule/grade reports, update student name, address, and demographic changes, as needed.
• Assists in financial aid functions related to customer services (e.g., telephones, walk-in, email services)
• Assists with data entry, student communication, reports, and other applicable duties as assigned

Minimum Education and Experience Requirements

Education

• High School Diploma or GED required. Associate's degree preferred.

AND

Experience

• Prior experience in college registrar's or student services areas preferred.

Additional Information

• Information specialist knowledgeable in all functions of the Office of Academic Services concerning the six colleges that comprise the university (Sidney Kimmel Medical College, and the Jefferson Colleges of Health Professions, Nursing. Pharmacy, Population Health and Biomedical Sciences).
• Respond to inquiries by explaining and interpreting academic policies, procedures, and deadlines.
• Understand general functions of other administrative offices in order to provide baseline information (i.e., Tuition/Cashier Office, Admissions Offices and Office of Student Life and Diversity.
• Complies with all FERPA and other State and Federal legislation.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1015 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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