Manager, Financial Aid Systems

## Job Summary

The Manager of Financial Aid Systems researches, evaluates, implements, and provides support for desktop enterprise software application systems to facilitate the operation of university processes.

## Duties

• Performs testing of new processes and testing in conjunction with upgrades
• Analyzes and validates new and current Financial Aid processes. Researches other automation
• Plans and coordinates application upgrades and testing with IT staff, vendors, and key users; works with vendors to resolve issues if any arise
• Ensures that required reporting is completed and submitted accurately and in a timely manner
• Manages and recommends development of technical solutions and re-engineered systems
• Designs and writes programs to produce reports or creates interfaces for university administrative databases
• Performs system analysis and develops programs according to the standard established by the EM and IT system development group
• Develops, maintains, and distributes training materials for software applications
• Develops customizations and updates to Peoplesoft for financial aid and reviews system functionality
• Provides data fees and translations of student record data for various departments
• Assists departments with decision-making for system processing
• Assists with project management for scholarship platform technology deployment

## Marginal Duties

• Performs all other duties as assigned

## Supervisory Responsibilities

• *Direct Reports:**
• None
• *Delegation of Work:**
• N/A
• *Supervision Given:**
• N/A

## Qualifications

• *Required Education:**
• Bachelor's degree
• *Required Experience:**
• Minimum of four (4) years of job related experience including one (1) year of programming
• *License/Certification:**
• None Required

## Preferred Qualifications

• NASFAA Certifications

## Knowledge, Skills and Abilities

• *Knowledge:**
• Knowledge of trends, issues, and accepted practices relevant to the position
• *Skills:**
• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills
• *Abilities:**
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

## Work Location and Physical Demands

• *Primary Work Location:**
• Works in an office environment 6 to 8 hours
• *Physical Demands:**
• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about walking, standing, etc. Work environment involves minimal exposure to physical risks

## Position Specific Competencies

• *Commitment to Excellence - UHD**
• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
• *Respect and Cooperation**
• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
• *Integrity**
• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.
• *Proficiency**
• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
• *Dependability**
• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.
• *Flexibility**
• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
• *Focus on Customer Service**
• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
• *Functional Expertise**
• Possesses comprehensive knowledge and skills in one or more functional areas.
• Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
• Understands business processes to successfully integrate them with existing and new systems.
• Competent to coordinate requests for system modifications with technical staff.
• Willing to share expertise and provide functional assistance to others.
• *Student Success Indirect Support**
• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.