Director of Financial Aid at University of Scranton (Expired)

University of Scranton

Director of Financial Aid

Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

[email protected]

(570) 941-6645

https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The Universitys mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.

Department

Financial Aid

Job Purpose

Reporting to the Associate Vice President for Financial Aid & Enrollment, the Director manages financial aid processes, systems, and staff. The Director oversees the administration of federal, state, and institutional financial aid programs, ensuring regulatory compliance, operational efficiency, and high-quality service delivery, while collaborating with campus partners to support enrollment goals and student success.

Essential Duties

In partnership with the Associate Vice President for Financial Aid & Enrollment, oversee the design, implementation, and ongoing review of financial aid administrative processes, with attention to efficiency, appropriate use of technology, and compliance with all federal, state, institutional, and private loan requirements
Provide day-to-day leadership of Financial Aid Office operations, ensuring services for students and parents are delivered efficiently, scale appropriately with enrollment, meet compliance standards, and incorporate paperless processes when feasible
Ensure the consistent application of best practices in financial aid administration, with a focus on accuracy, timeliness, regulatory adherence, and alignment with university, state, and federal policies and procedures
Support institutional recruitment and retention goals by collaborating with the Associate Vice President to plan and execute clear, timely, and effective financial aid communications for prospective students, enrolled students, and their families
Advance a culture of continuous improvement through staff development, performance management, regular review of operational workflows, and the use of data to guide decision-making
Work collaboratively with Admissions, Student Accounts, Enrollment Management, Information Technology, and other campus offices to promote coordinated services and a cohesive student experience
Monitor and assess the effectiveness of financial aid operations and communications through the preparation and analysis of compliance, quality control, and productivity reports; provide data and reporting as requested
Deliver advanced financial aid counseling and resolve complex cases involving FAFSA processing, verification, conflicting information, and eligibility determinations, ensuring compliance with applicable regulations and institutional policy
Supervise assigned exempt and non-exempt staff, including Assistant Directors and professional personnel; provide training, conduct performance evaluations, manage workloads, and ensure consistent policy interpretation and high levels of customer service

Additional Skills Required

Strong analytical, written, and verbal communication skills
Familiarity with best practices of using technology in financial aid
Familiarity with relational databases including Banner and other recruitment systems
Ability to learn quickly, to multi-task and to also work independently
The ability to uphold human dignity and respect by recognizing each persons worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
Must be able to respect, support and contribute to the Universitys Catholic and Jesuit mission

Minimum Education Requirements

Bachelors degree required

Preferred Education

Masters degree preferred

Minimum Job Experience Requirements

At least five (5) years of progressive responsibility and proven supervisory and leadership effectiveness in a higher education setting

Preferred Qualifications

Years of Experience: 5

University Classification: Professional

FLSA Classification: Exempt

Schedule/Work Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required.

Director of Financial Aid

University of Scranton