Financial Aid Counselor I

The Financial Aid Office is seeking an Assistant Director. The Assistant Director contributes to policy development, staff training, workflow optimization, and crosscampus collaboration to advance USC's commitment to access, affordability, and student success. The key responsibilities for this position include but are not limited to the following: providing guidance and assistance to Financial Aid staff, students, and academic units on eligibility issues.

The Aid Coordination unit within the Financial Aid Department manages financial aid packages for over 27,000 students per year. This includes maintaining and implementing department policy on aid coordination, working with various University departments, and managing the University Outside Scholarship Process. Other responsibilities include:

• Assisting with award and coordination of 23.2 million dollars in state grants, 19.7 million in federal grants, and 238.7 million in university grants and scholarships
• Ensuing the program integrity of the Federal Pell Grant Program
• Ensuing the program integrity of the Federal Work Study Program
• Facilitates the coordination of aid for USC NAI, AB50, Chafee and Dream Act students.
• Assist in collecting, analyzing and preparing Cost of Attendance (COA) data then help to create updated COA documentation for each academic year.
• Responsible for emailing students and managing ongoing correspondence through the Salesforce email client to ensure timely and accurate communication.
• Ensure accurate awarding, packaging, and reconciliation of aid in compliance with Title IV regulations and USC policies.
• Collaborate with academic departments, Student Financial Services, Admissions, and other USC units to support seamless student experiences.
• Contribute to the development and implementation of policies, procedures, and workflow enhancements

Additional responsibilities include

• Analysis
• Communication -- written and oral skills
• Conflict resolution
• Counseling
• Interpretation of policies/analyses/trends/etc.
• Knowledge of applicable laws/policies/principles/etc.
• Lead/Guidance Skills
• Organization
• Planning
• Problem identification and resolution
• Public speaking/presentations
• Adaptability
• Collaboration

Preferred Field of Expertise

Prefer USC experience with knowledge of SIS computer system

Knowledge of student financial aid programs and award coordination.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment toUSC's Unifying Values.

The hourly rate for this position is $30.50. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

#LI-AW1

Minimum Education: Bachelor's degree

Additional Education Requirements Combined experience/education as substitute for minimum education

Minimum Experience: 1 year

Additional Experience Requirements Combined experience/education as substitute for minimum work experience

Minimum Skills: Financial analysis and evaluation.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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