Financial Aid Services Student Worker

Posting Information

First Section

Job Title Financial Aid Services Student Worker Position Number ST3671 Organizational Unit Financial Aid Services Student Workers - Joliet IL Posting Number SP0947-16 Notice of Nondiscrimination

The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF's Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at TitleIX@stfrancis.edu.

Requirements

Responsibilities

Assist and provide support to front desk staff and counselors as needed. Service new and current families by providing excellent customer service answering phones, processing incoming mail, and other duties as assigned.

• Answer student/family phone inquiries, and provide excellent customer service and information. (Communication, Critical Thinking, Professionalism)
• Respond to student/family email inquiries, and provide excellent customer service and information. (Communication, Critical Thinking, Professionalism)
• Process in-coming mail. (Professionalism, Communication)
• Assist with completing FAFSA applications. (Communication, Critical Thinking, Professionalism, Equity and Inclusion)
• Assist walk-in students with questions and provide excellent customer service and information. (Communication, Critical Thinking, Equity and Inclusion, Professionalism)
• Maintain filing system. (Professionalism)
• Work reports as required. (Communication, Critical Thinking, Professionalism, Team Work, Technology)
• Other duties as assigned

Qualifications

• Current or Registered USF students in good academic standing
• Federal Work-Study (FWS) eligible
• Must have attention to detail and good organizational skills
• Spanish speaking (preferred)

Pay Rate Hourly 15 Benefits Not Benefit Eligible Hours / Week 10 Close Date Quick Link https://stfrancis.peopleadmin.com/postings/5886

Documents

Required Documents

Optional Documents

• Resume

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you willing to uphold the Catholic and Franciscan values of the University?
• Yes
• No

Skills

Customer Support/Service, Detail Oriented, Financial Aid, Mail Processing, Organizational Skills, Spanish Language, Student Financial Services, Systems Maintenance, Team Player, Telephone Skills

University Of St Francis