University Administration Sr. Financial Aid Advisor

Overview

In this role you will guide students through the financial aid process across all WCU campuses, ensuring accurate packaging and timely disbursement. You will work closely with campus teams to support student success, address issues, and provide clear, compassionate guidance. You'll manage a caseload, adapt to a fast-paced environment, and serve as a subject-matter expert when needed. This position offers remote work options and requires flexible hours to support students across time zones.

Responsibilities

• Understand funding programs and packaging standards for all WCU campuses
• Assist with initial and repackaging processes and maintain ongoing student contact
• Calculate and initiate financial aid offers and payment plans; update packaging as needed
• Provide compassionate, timely guidance to help students complete next steps
• Identify issues and offer creative solutions to barriers in the financial aid process
• Educate students on FAFSA, loan options, and other funding sources
• Collaborate with campus teams to ensure timely disbursement of funds
• Manage an assigned student caseload to meet operational outcomes
• Handle escalated student/parent concerns and de-escalate when possible
• Adhere to university policies, laws, and professional standards
• Support newer staff and act as backup for FA Manager
• Other duties as assigned

Key requirements

• Bachelor's degree preferred; 10+ years experience considers substitute
• 3-5 years customer service experience
• 3-5 years financial aid experience
• Not in default on federal student loans or owe grants
• Consent to audio/video recording for training/QA
• High integrity, confidentiality, and professional ethics
• Strong verbal and written communication skills
• Above-average computer skills
• Ability to multitask and work in a changing, fast-paced environment
• Ability to work independently in a remote setting

• customer service orientation
• compassionate communication
• attention to detail
• strong follow-up
• high computer skills
• experience with financial aid processing