Assistant Director of Financial Aid

The Assistant Director will provide direct oversight of the financial aid verification and awarding processes. Reporting directly to the Assistant Vice President of Financial Aid and Financial Literacy, they will provide leadership and support to the entire financial aid office. Collaborating closely with the entire FA leadership team, they will interpret and implement federal regulations ensuring that the university remains in compliance with the delivery of federal title iv aid programs.

Responsibilities include (but are not limited to)

• Manage financial aid verification, application review, and awarding processes, providing oversight and support to Financial Aid Advisors, including the management of advisor workload and processing times.
• Oversee financial aid advisors’ responsibilities related to student eligibility, including identifying and resolving conflicting information, potential over-awards, C-flags, and other eligibility-related issues.
• Maintain current knowledge of federal and state (including DE, PA, and NJ) student financial aid policies, regulations, and trends. Interpret federal, state, and institutional policies to guide daily work and to help resolve complex issues involving program and student eligibility.
• Work collaboratively with Assistant Directors to manage and support the day-to-day functioning of the Financial Aid Office (FAO).
• Lead efforts to evaluate, prioritize, and implement enhancements to policies, processes, and service delivery methods to improve student services and office outcomes.
• Collaborate on system upgrades, testing, and configuration to ensure the accurate and timely delivery of financial aid programs.
• Assist with developing and executing the Financial Aid office's federal direct loan debt and default management programs and efforts.
• Provide leadership and support to the Financial Aid Office to ensure a smooth and efficient financial aid application process for students and their families, while identifying and implementing opportunities for continuous improvement.
• Promote and foster a supportive environment for all students, faculty, and staff.
• Perform all other duties as assigned by the Assistant Vice President of Financial Aid and Financial Literacy.