Overview
In this role you oversee Student Account Services to ensure accurate billing, payment processing, and financial reporting within the College. You will lead operations, strengthen internal controls, and ensure compliance with applicable regulations and policies. You collaborate with multiple departments to deliver high-quality student service and reliable financial records. You will identify opportunities to improve processes and support the College's financial and compliance objectives. This is a hands-on leadership position that shapes how student accounts are managed at scale.
Responsibilities
- Oversee daily student account operations (billing, payments, financial aid posting, collections, refunds, reconciliations)
- Resolve questions from students and borrowers about charges, payment plans, refunds, and balances
- Maintain accurate billing, including charge adjustments and third-party billing
- Collaborate with Financial Aid, Registrar, Student Affairs, Treasury, Accounts Payable, and other departments
- Review monthly financial records and support fiscal year-end close activities
- Coordinate with loan servicers and collection agencies for accurate records and borrower service
- Monitor internal controls and processes, recommend improvements for accuracy and compliance
- Prepare financial and regulatory reports (including federal loan reporting and 1098-T)
- Maintain tuition/fee schedules and student billing system updates
- Serve as subject matter expert for student billing and collections systems
- Perform other related duties as assigned
Key requirements
- Bachelor's degree in Business Administration, Finance, Management, Accounting or related field
- Seven years of accounting and managerial experience, including staff supervision and development, with at least two years in higher education
- Excellent administrative, oral, written and interpersonal skills
- Strong collaboration and cross-functional communication
- Leadership and staff development
- Microsoft Office proficiency
- SAP (S4/HANA)
- CAMS
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