Financial Aid Specialist - Awarding and Packaging

Company Description

Covista stands as America’s leading healthcare educator, with a vibrant community supporting over 97,000 students and 385,000 alumni across five accredited institutions. Our mission is to expand access to healthcare careers and address the U.S. healthcare workforce shortage, all through innovative, tech-enabled education delivered by 10,000 dedicated faculty and staff. Covista encompasses the following institutions: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University.

At Covista, our team members come from diverse backgrounds, including business, academia, healthcare, government, and nonprofits. We thrive in a culture where exceptional work and meaningful contributions to students and society go hand-in-hand. Our aim is to create an environment that fosters skill development, career growth, and tangible impact on healthcare education and workforce development. We value colleagues who embrace innovation and deliver results. What truly sets Covista apart is our significant impact—together, we don’t just support healthcare education; we shape it. This role allows you to solve real challenges for real communities while advancing your career.

We operate on a hybrid schedule with four in-office days from Monday to Thursday, enhancing creativity, collaboration, and team-building within a dynamic work environment.

This role serves to support the student finance operations team, carrying out essential tasks that promote student success through the precise processing of Title IV aid. You will play a crucial part in enhancing the overall student experience while supporting internal teams and external agencies. In this role, you will generate and manage reports to identify, track, and follow up on student accounts.

Responsibilities

• Process student finance transactions with accuracy according to established procedures.
• Utilize Title IV regulations knowledge effectively while actively seeking to expand understanding of student finance-related issues.
• Run the necessary reports to identify, track, and follow up on outstanding student accounts.
• Communicate relevant student and account information clearly with internal teams and external stakeholders.
• Prepare daily and weekly production reports while ensuring compliance with deadlines and service level agreements.
• Deliver on accountabilities with a focus on timeliness, accuracy, and quality, managing multiple tasks simultaneously.
• Identify potential operational and compliance risks proactively.
• Complete additional duties as assigned while adhering to all company policies and standards.

Qualifications

• Bachelor's Degree preferred.
• Two years of experience in student accounts or financial aid preferred.
• Strong customer service skills are essential.
• Exceptional verbal and written communication abilities.
• High level of professionalism and integrity.
• Attention to detail and diligent follow-up practices.
• Collaborative team player.
• Able to thrive in a fast-paced, deadline-driven environment.
• Skillful in multitasking and prioritizing workload effectively.
• Proactive in researching new student finance regulations and issues.
• Well-developed organizational skills.
• Proficient in Microsoft Office Suite, particularly Excel, along with database and internet applications.
• Strong math and analytical skills.
• Must be eligible to obtain access to the NSLDS system and not be in default of Title IV Federal aid.

Salary Range: $17.15 - $25.00/hr, adjusted based on relevant factors including experience, geographic location, and market conditions. We encourage you to discuss your salary expectations with our Talent Acquisition Team. Covista offers a comprehensive benefits package, including:

• Health, dental, vision, life, and disability insurance
• 401k Retirement Program with a 6% employer match
• 15 Paid Vacation Days per calendar year
• 12 Paid Holidays plus 2 floating holidays

For more details on benefits, please visit the careers section of our website.

Equal Opportunity Employer - Embracing Diversity in Gender Identity, Sexual Orientation, and Disabled Candidates.