Director of Financial Aid, Systems and Operations

Posting Details

Job Posting Information

Job Posting Number

S388

Position Title

Director of Financial Aid, Systems and Operations

Class Title

Regular or Contingent II

Regular (PIN)

Desired Start Date

FLSA

Exempt

Salary Range

$105,000 - $115,000

Open Date

08/25/2023

Close Date

Open Until Filled

Yes

Duties and Responsibilities

Join a dynamic team of professionals at Bowie State University!

Founded in 1865, Bowie State University is the oldest Historically

Black College/University in Maryland and one of the ten oldest in

the country. Bowie State University is a part of the University

System of Maryland and is in the midst of one of the nation’s most

exciting metropolitan areas, within an easy reach of Washington,

D.C. and Baltimore. We are currently seeking a Director of

Financial Aid, Systems and Operations to provide leadership and

strategic direction in oversight of the Financial Aid Office.

The Director of Financial Aid, Systems and Operations will report

to the Vice President for Enrollment Management and Student

Affairs, and will oversee all aspects of the compliant

administration of federal, state, and institutional financial aid

and scholarships, through management of all Peoplesoft

(PeSo)/Student Financial Planning Module ( SFP ) system set up and

processing. S/he will be responsible for both routine reporting to

senior management, outside agencies, and adhoc reporting. Ensure

compliance with all federal, state and institutional regulations,

policies and procedures related to the administration of financial

aid as well as ensure the institution fulfills all Title IV

compliance requirements. Partner with the Assistant Director with

strategic planning; budget development; enrollment management

functions, especially those related to access and affordability,

emergency preparedness; and statistical data management, including

outcomes assessment. Manage PeSo/ SFP daily operations with the

U.S. Department of Education via the COD system which is the U.S.

Department of Education’s system for processing and approving all

federal aid origination and disbursement records. Serve as the

Chief Administrator on the implementation and continual enhancement

of all financial aid technology operations. Work closely with the

Enrollment Management Business Analyst to manage the PeSo/ SFP

platforms as it relates to institutional reporting and compliance,

FISAP, and FAIS .

DUTIES & RESPONSIBILITIES

· Responsible for the daily core operations for financial aid

services and the management of the PeopleSoft/ SFP platforms,

including all aspects of importing/exporting financial aid

records/data, batch award processing, disbursing, reconciliation,

beginning and end of semester/year clean-up processes, and return

to Title IV funds.

· Partner with the assistant director with strategic planning and

budgeting processes.

· Oversee the set up and implement the PeopleSoft/ SFP system for

each new academic year.

· Responsible for testing new patches and updates to PeopleSoft/

SFP software for the Financial Aid Module.

· Manage all aspects of student eligibility, including evaluation,

online processing, all related record keeping, and student

notification.

· Provide stewardship of the timely processing and reconciliation

of our federal and state- based programs.

· Assist the assistant director as appropriate with the ongoing

in-house staff training program and new staff training and with the

development of broader professional training.

· Serve on various committees across campus to ensure that federal

regulations and expectations are met by the college and that the

needs of financial aid students and the impact of various college

programs, policies and procedures for this population are

considered.

· Work with other Enrollment Services units, Student Accounts and

other college units, as appropriate, to resolve student

issues.

· Work in collaboration with the assistant director in reviewing,

interpreting, and implementing new federal and state laws and

regulations.

· Assist with updating the Financial Aid policies and procedures

manual.

· Maintain memberships and participates actively in appropriate

organizations and attends conferences and regular training

sessions.

· Partner with business analyst to address the data requests and

reporting as needed.

· Responsible for all FA system related access requests, both

internally and with third party software systems.

· Performs other duties as assigned.

Minimum Qualifications

Education

Bachelor’s degree required. Master’s degree preferred.

Experience

· A minimum five (5) years of experience in financial aid required

with at least two years in a senior leadership role.

• Demonstrated leadership skills and the ability to provide

strategic direction to the financial aid team.

· Thorough understanding of federal Title IV law and

regulations.

· Superior technology knowledge and experience required; specific

interest in financial aid- related technology strongly

preferred.

· Demonstrated excellent customer service experience, strong

organizational skills, and ability to communicate.

· Ability to work independently and collaboratively.

· Proven ability to multi-task is required to address customer

service, personnel, technology, and department specific issues

often at the same time.

Knowledge Skills and Abilities

The Director of Financial Aid, Systems and Operations will work in

a professional office environment with possible high-stress levels.

Must be flexible to adapt to fluctuating scheduling needs at the

front-facing counter, on the phone, and via chat. Excellent

communication and customer service skills are required. Maintain

the highest level of confidentiality of records and information.

Many times, referrals are made to this position when other staff or

other areas of campus are unable to resolve issues.

The above list of duties is intended to describe the general nature

and level of work performed by this person in this position. It is

not to be construed as an exhaustive list of duties performed by

the incumbent, nor is it intended to limit or modify the right of

any supervisor to assign, direct and control the work of employees

under their supervision (e.g., other duties as assigned).

Conditions of Employment

An offer of employment is contingent upon successful completion of

a criminal background check and verification of credentials. Proof

of US citizenship or eligibility for U.S. employment will be

required prior to employment (Immigration Control Act of

1986).

Please be advised, COVID -19 vaccinations are not required but are

encouraged for faculty and staff to be employed at Bowie State

University. This protocol is subject to change.

Other

This position is Non-Union.

Relocation assistance may be considered.

BSU offers a generous benefits package, which includes 22 vacation

days, 13 holidays, 15 sick days; comprehensive health insurance and

retirement options; flexible spending accounts, employee assistance

program, accidental death and dismemberment insurance, and tuition

remission for employees and their dependents at any of the

University System of Maryland schools.

For best consideration, please apply by September 25,

2023.

Posting Detail Information

Special Instructions to Applicant

Quick Link for Internal Postings

https://bowiestate.peopleadmin.com/postings/2165

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor's degree?
• Yes
• No
• * Do you have a minimum of five years of experience in

financial aid?

• Yes
• No
• * Do you have at least two years in a senior leadership role?
• Yes
• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents