Hourly Senior Office Assistant or Associate, Financial Aid

As a Senior Office Assistant or Associate in the Financial Aid department at BROOKDALE COMMUNITY COLLEGE, you will provide exceptional customer service to students and visitors while performing a variety of administrative tasks. Key responsibilities include:

Responsibilities

• Provide first-line support to students and parents regarding financial aid applications, eligibility, and award processes.
• Coordinate with staff in other departments to ensure seamless support for students.
• Prepare and distribute critical financial aid communications, including emails, flyers, and brochures.
• Maintain accuracy and confidentiality of student financial aid records.
• Process financial aid applications, comparing lists and rosters, organizing files, and updating information in financial aid management systems.

Qualifications

• High school diploma required; associate degree preferred.
• Two years of related experience or equivalent combination of education and experience.
• Previous experience in an administrative support role, preferably in a financial aid office.
• Excellent verbal and written communication skills, strong interpersonal skills, and proficiency in Microsoft Office Suite.

The ideal candidate will possess excellent organizational skills, ability to manage multiple tasks simultaneously, and a high level of customer service experience.