Financial Aid Office Assistant

Job Summary The Financial Aid Office Assistant is dedicated to the concept of providing outstanding service to faculty, staff, current and prospective students and their parents. This position is the initial contact for prospective students on the phone and in person. The Financial Aid Office Assistant manages and answers all Financial Aid phone calls and coordinates all mail activity and forms for the Financial Aid Office. This position requires the ability to anticipate tasks that need to be completed and to work independently with initiative to accomplish these tasks while simultaneously completing daily work. In addition, the Financial Aid Office Assistant must have a high-level knowledge of all areas of the University in order to answer inquiries about financial aid, accounting, admissions, academic programs, services, etc. to provide accurate guidance and/or assistance. Essential Duties And Responsibilities Greets, welcomes and directs faculty, students, parents, staff and the general public as needed. Answers telephone, providing assistance and answering inquiries regarding financial aid and/or taking accurate phone messages and responding to inquiries regarding financial aid information and overall university information and guidance for current students, prospective students and families. Reads and interprets financial aid award screens. Provides information and direction regarding financial aid forms, processing, and overall status. Minimum Requirements The Office Assistant must have knowledge of the university in order to answer inquiries about financial aid, admissions, services, etc. Must possess excellent written and verbal communications skills. Professional and positive attitude. Good listener and customer service skills.