Specialist, Student Central

Class Description

This position will serve as the in-person service point for

students, providing comprehensive support across various campus

services, utilizing technical platforms such as Banner SIS,

Element451 CRM, queue management systems, and the TDX knowledge

base to enhance service delivery,

including but not limited to admissions, financial aid,

registration, and student accounts. This role focuses on delivering

exceptional customer service and creating a seamless experience for

students navigating essential and other college-related services.

This position works with prospective, admitted, and current

students to provide detailed information about and help with all

student services processes from admission through enrollment and

applying for graduation, ensuring a seamless and

customer-service-oriented experience.

Minimum Requirements

Associate’s degree or 60 transferable college credits with two (2)

years of experience, or a high school diploma with four (4) years

of experience working with students or customers in a

service-oriented environment. Experience in higher education

settings such as one-stop centers, enrollment services, admissions,

financial aid, registrar’s office, or bursar/student accounts

preferred. Proficiency in using student or organizational

information systems for accessing and updating student records,

customer relationship management (CRM) tools for tracking student

engagement and outreach, queue management systems for managing

student service flow, and knowledge base platforms for providing

accurate and timely information to students. Familiarity with

Microsoft Office (Word, Excel, PowerPoint, Teams, OneDrive)

preferred. Strong technical aptitude with the ability to navigate

multiple digital platforms, interpret data, and troubleshoot common

system issues. Bachelor’s degree preferred.

Compensation within the posted range is determined by a

candidate's education level and/or years of experience in the

field. Generally, employees are hired in the lower third of the

scale .

For Best Consideration Please Apply By: May 8, 2026

.

Class Specific Essential Duties

• Serve as the primary point of service for students, utilizing

in-depth knowledge of admissions, bursars, registrar, and financial

aid to provide accurate information and support.

• Assist prospective students with their admission application

and resolving questions related to admissions, and their journey

with CCBC.

• Guide new admits through the enrollment process.
• Triage student questions to ensure advising appointments are

only scheduled when necessary, utilizing an appointment system such

as SARS Anywhere, Element451 CRM, or another queuing system.

[ Resolve questions quickly when possible

and assign the appropriate advisor for appointments when needed.

Ensure students are connected with their assigned academic advisor

and schedule follow-up appointments as necessary.

• Ensure student’s records are accurate within Banner SIS and

Element 451 CRM and assisting them with updating their records as

needed.

• Checking students in for their appointments with other services

in on campus.

• Utilize the student information system, Banner, to analyze and

clarify student accounts, financial aid packages, and payment

options, ensuring students receive clear and actionable information

to complete their financial aid processes and accept awards.

• Educate students about the benefits and requirements for

federal and state financial aid and helping them apply for aid via

the FAFSA.

• Utilize Banner SIS for student registration by assisting

students with course selection, registration processes, and

ensuring accurate enrollment data. Use Banner Xtender to scan,

index, and manage student records, ensuring all documents are

properly filed and easily accessible for future reference, while

maintaining data integrity and confidentiality.

• Solving problems that the student has related to enrollment,

payment, retention, and graduation processes.

• Navigate confidential student information across multiple

systems, ensuring compliance with relevant regulations and privacy

standards.

• Collaborate effectively with colleagues in Instruction, Student

& Academic Affairs, Student Finance, and Enrollment Services,

facilitating smooth interactions between students and other

departments to enhance service delivery.

• Document interactions with students accurately and thoroughly

in Element451 CRM, tracking and maintaining records of inquiries,

responses, and any follow-up actions taken.

• Escalate queries and concerns as necessary to ensure timely

resolution and effective support for students.

• Participate in software, process, and skill training and

professional development. This includes, but is not limited to

local, state, and federal compliance regulations. Attend, and

occasionally lead, job specific workshops, conferences, trainings,

and other professional development opportunities.

CCBC Full Time Benefits At A Glance

BENEFIT SUMMARY Health and Medical

• CIGNA
• Cigna Open Access Plus (OAP)
• Cigna Open Access Plus In Network (OAPIN)
• Kaiser

Prescription Drug Benefits

• For CIGNA Plans - included in Cigna Plan Medical Premiums
• Kaiser - included in Kaiser Medical Premium

Mental Health

Emotional, drug/alcohol abuse treatment, both inpatient and

outpatient, provided when pre-approved. Premium included in medical

care plan.

Dental Benefits

• CareFirst Blue Cross/Blue Shield Regional Traditional
• CareFirst Blue Cross/Blue Shield Regional Preferred

Vision Benefits

• NVA

Flexible Spending Accounts

• Benefit Strategies Health Spending Account $2,600
• Benefit Strategies Dependent Care (children under 13 and elder

care) $5,000

Financial Term Life Insurance: MetLife

• Employee Basic Life Insurance is 1 times your salary with a

minimum of $50,000 (90/10)

• Employee Supplemental Life Insurance is available in multiples

of $10,000 with a maximum of $200,000. Supplemental Term Life

Insurance is available for spouse (increments of $10,000 to a

maximum of 50% of employee combined basic and supplemental amount)

and dependents ($10,000). Supplemental Term Life Insurance is 100%

employee paid.

Permanent Whole Life Insurance: Unum

• Permanent Whole Life Insurance with Optional Long Term Care

rider available through Unum. Available to full-time employees,

part-time associates, and adjunct faculty.

• Spouse and dependent coverage available. Permanent Whole Life

Insurance accrues cash value, premiums will not increase, and

coverage will not decrease. Permanent Whole Life Insurance is 100%

employee paid.

Accidental Death & Dismemberment: The Hartford

Individual or Family Coverage. Employee pays a rate in multiples of

$10,000 to a maximum of $300,000.

Long-Term Disability

Plan pays 60% of gross monthly salary after 90 consecutive days of

absence. Employee pays 100% of premium.

Retirement Plans

• Maryland State Teacher’s Pension System (7% contributory)
• Optional Retirement Plan (non-contributory)
• Baltimore County Employees’ Retirement System (7%

contributory)

Supplemental (Retirement Annuities) 403(b) and 457(b)

• Tax-sheltered annuities – 403(b). Payroll salary reduction

authorization is needed. The form is available on SharePoint

Forms/Human Resources Forms.

The 403(b) supplemental retirement plan is available to all CCBC

employees (Adjunct Faculty, Part Time Associates and Full Time

employees).

• Roth 403(b) is a savings feature that is available when you

open a 403(b) account. The Roth 403(b) savings feature allows

employees to contribute after-tax dollars and then withdraw

tax-free dollars from their account upon retirement. The Roth

403(b) savings feature is only offered by the following vendors:

TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part

Time Associates and Full Time employees are eligible to save for

retirement using the Roth 403(b) savings feature. Employees may

contribute traditional pre-tax 403(b) dollars and Roth 403(b)

post-tax dollars simultaneously. The savings limits are combined

for the Traditional 403(b) and the Roth 403(b) contributions.

• Deferred Compensation Plan — 457(b) offered through VOYA

Financial Advisors, Inc. The 457(b) salary reduction authorization

form is needed. The form is available on SharePoint Forms/Human

Resources Forms.

Legal Services

Legal Resources is a pre-paid legal voluntary benefit for advice,

consultation and representation for commonly used legal

services.

Credit Union

First Financial Federal Credit Union membership available to

employees.

Direct Deposit

It's convenient, safe, reliable and saves time. No waiting for your

check on payday. The money is already in your account, whether you

are at work or on vacation. Mandatory payroll direct deposit allows

employees the control and flexibility of directing their pay to

different accounts at any bank, in any location.

Work and Family Employee Assistance Program (EAP): Cigna

Behavioral

Free personal advocates assisting you and any household member to

resolve any issues.

Paid Leave Benefits

Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious

Holidays, Military Leave, Sabbatical, Personal, Vacation, and

Holidays.

Tuition Assistance

Eligible full-time employees may qualify for waiver or

reimbursement programs. Spouses and legal dependents up to age 22

are eligible for reimbursement with proof of successful completion

and a C or better grade. Employee’s eligible for Tuition Assistance

become eligible for the external Tuition reimbursement program the

first semester after one calendar year of employment. Eligibility

for waiver or reimbursement for CCBC courses begins after the

completion of a 90 day probation for public safety and classified

employees.

Academic Cash Award

Classified employees are eligible for a lump sum award of $500 for

completion of an unduplicated college degree.

McDaniel College’s Educator’s Legacy Scholarship

Program

CCBC is proud to offer an exciting new benefit to all

benefits-eligible employees! Read more »

McDaniel College has extended its Educator’s Legacy Scholarship

(ELS) program to CCBC benefits-eligible employees. CCBC is among

the inaugural community college partners.

Children of ANY current full-time benefits-eligible CCBC

employee with at least four years of continuous full-time

employment are eligible to receive a scholarship valued at up to

$100,000 over four (4) years.

The scholarship will first take effect in the fall semester. The

CCBC Employee Benefits Team will provide verification of

employment. Excellent teaching is McDaniel College's priority and

its legacy. The College's expert faculty-mentors empower students

to achieve their personal best, and many graduates go on to become

top K-12 educators.

Since 2010, four of McDaniel's graduates were named state Teachers

of the Year, including the 2011 National Teacher of the Year

Michelle Shearer. McDaniel is ranked among Money

Magazine's 50 Best Liberal Arts Colleges and offers more than

70 undergraduate programs of study. The personalized curriculum and

student-faculty collaboration develop the unique potential in every

student. McDaniel College welcomes the sons and daughters of CCBC

employees!

Mandated Federal Benefits

Workers’ Compensation, Unemployment Insurance, Social

Security.

For Your Convenience

• ATM machines are available at each of the main campuses
• Check cashing with appropriate ID
• Free Parking
• Access to weight lifting facilities, swimming pool and

library