Directors of Student Financial Services

Description The Director of Student Financial Services (SFS) provides strategic leadership and oversight of all financial aid and student account operations at the Icahn School of Medicine at Mount Sinai (ISMMS). This role ensures the efficient administration of student financial services, compliance with federal and state regulations, and the delivery of exceptional service to students. The Director collaborates closely with senior leadership on the management and stewardship of the ESI need-based scholarship program, leads financial literacy and debt management initiatives, and oversees all audits, program reviews, and compliance requirements. The Director serves as the primary liaison for internal and external stakeholders on financial aid, billing, and collections, fostering a culture of service excellence and continuous improvement across all SFS functions. Responsibilities Leadership & Operations Oversee the daily operations of Student Financial Services, ensuring the effective delivery of financial aid and student account services. Develop, implement, and assess policies, procedures, and technologies that enhance operational efficiency and service quality. Lead, mentor, and evaluate staff to promote professional growth, teamwork, and accountability. Customer Service & Student Success Establish and uphold high standards of customer service across all SFS activities. Design and deliver workshops and communications that promote financial literacy, debt management, and informed financial decision-making. Collaborate with administrative leads within Enrollment Services (Admissions Operations and Registrar), Academic Program Leadership, and Student Affairs to support student recruitment, retention, and satisfaction initiatives. Compliance & Reporting Ensure full compliance with federal, state, and institutional financial aid and cash management regulations, including Title IV. Coordinate responses to internal and external audits, program reviews, and regulatory inquiries. Prepare and submit all required federal and state reports and certifications accurately and on time. Monitor financial activities to ensure timely billing, funding, and collections, maintaining campus bad debt within budgetary goals. Track and report allocations of campus-based and institutional financial aid funds. Strategic Development & Innovation Identify and implement opportunities to automate and streamline SFS business processes. Enhance online and self-service options for students to improve access and responsiveness. Analyze data and prepare reports to inform decision-making and support institutional financial planning. Participate actively on institutional leadership committees to ensure effective communication and alignment with broader organizational goals. Professional Development & Institutional Engagement Stay current on financial aid regulations, compliance requirements, and best practices through active participation in professional organizations, conferences, and workshops. Foster collaboration and strong working relationships across academic and business units of the school. Perform additional duties as assigned by the Senior Associate Dean for Education and Enrollment Service Qualifications Bachelor?s degree required; Master?s degree preferred. Minimum of five years of progressively responsible experience in financial aid and student accounts, including at least two years in a managerial or supervisory capacity. Proven leadership and supervisory skills, with the ability to motivate and develop staff. Strong understanding of federal and state financial aid regulations and institutional fund management. Excellent analytical, problem-solving, and process improvement abilities. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments. Ability to translate complex technical and regulatory concepts into clear, accessible language for diverse audiences. Demonstrated commitment to service excellence and continuous improvement. Non-Bargaining Unit, 802 - Enrollment Services - ISM, Icahn School of Medicine Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $86772 - $150000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Qualifications:

Bachelor?s degree required; Master?s degree preferred. Minimum of five years of progressively responsible experience in financial aid and student accounts, including at least two years in a managerial or supervisory capacity. Proven leadership and supervisory skills, with the ability to motivate and develop staff. Strong understanding of federal and state financial aid regulations and institutional fund management. Excellent analytical, problem-solving, and process improvement abilities. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments. Ability to translate complex technical and regulatory concepts into clear, accessible language for diverse audiences. Demonstrated commitment to service excellence and continuous improvement. Non-Bargaining Unit, 802 - Enrollment Services - ISM, Icahn School of Medicine