Financial Aid Counselor

Qualifications

Education/Degrees: A Bachelor’s degree in an area related to the position required. Equivalent combination of education and additional experience may be considered. Experience: One to two years’ experience in a high pace, customer service environment required. One to two years’ experience in a higher education financial aid, admission, bursar, or registrar office (this requirement may be fulfilled through employment as a graduate assistant) or financial institution in a customer-facing capacity preferred. Ability to rapidly comprehend and apply various institutional, state, and federal guidelines governing enrollment management and financial aid issues required. Working knowledge of Microsoft Office Suite required. Experience with Ellucian Banner, financial aid, student, admission, and billing modules preferred. Working knowledge of Federal financial aid websites and software, including but not limited to FAA Access to CPS Online, EdConnect, NSLDS , and the COD Mainframe preferred. The ability to maintain strict confidentiality of sensitive documents, issues, and information required.