Associate Director, Student Financial Aid (Compliance and Customer Service)

Job Vacancy Announcement

Position Information

Position Title

Associate Director, Student Financial Aid (Compliance and Customer

Service)

Position Type

Staff

Department

Financial Aid

FLSA

Exempt

Union/Non Union

Non Union

Full Time or Part Time

Full Time

Grade

16

Salary Range

Hiring Salary Range

$78,039 - $111,540 (Depending on experience)

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

The Associate Director of Student Financial Aid (Compliance and

Customer Service) serves as a senior member of the Student

Financial Aid leadership team and is responsible for ensuring

institutional compliance with federal and state financial aid

regulations while overseeing customer service operations. This

position provides supervisory oversight of Financial Aid

Coordinators responsible for Return of Title IV (R2T4) processing

and the Federal Direct Loan Program, two of the most highly

regulated and compliance-sensitive functions within the

office.

The Associate Director functions as a subject matter expert in

financial aid compliance, provides guidance and training to staff,

contributes to policy development and strategic initiatives, and

manages the office’s primary student and family point of contact to

ensure consistent, high-quality customer service.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• Bachelor’s degree (or higher) required.
• Four years of full-time experience in the financial aid

area.

• Two years of supervisory experience required.
• Master’s degree preferred.

Criteria

CRITERIA : The following criteria, which are not the sole

criteria used in the final hiring decision, will be used to review

the applications of those persons who meet the stated minimum

qualifications and to select those qualified applicants who will be

interviewed. Other information and observations made during the

interview process may be considered in the selection process. A

Resume/CV and cover letter are required with the application.

Please ensure that your documents address the criteria listed below

for this position.

ESSENTIAL DUTIES

• Monitor, analyze, and interpret federal and state financial aid

regulations using resources such as Federal Student Aid ( FSA )

Partner Connect, NASFAA guidance, COD reports, Maryland Higher

Education Commission communications, and U.S. Department of

Education Electronic Announcements.

• Provide supervisory oversight and evaluation of Financial Aid

Coordinators responsible for Return of Title IV (R2T4) calculations

and the Federal Direct Loan Program, ensuring accuracy, timeliness,

and regulatory compliance.

• Identify, implement, and maintain internal controls to ensure

financial aid funds are properly awarded, disbursed, reconciled,

and reported.

• Secondary point of contact for internal, external, annual, and

interim financial aid audits, supporting audit readiness and

institutional risk mitigation.

• Coordinate office-wide compliance training and provide ongoing

guidance to staff regarding regulatory changes and operational

impacts.

• Oversee the accuracy, compliance, and maintenance of all

publicly posted financial aid information, including the Student

Financial Aid website.

• Manage reconciliation of the Federal Pell Grant Program and

external and foundation scholarships; assist with reconciliation of

the Federal Direct Loan Program.

• Provide leadership and supervision of front desk operations to

ensure high-quality customer service, effective communication, and

consistent dissemination of accurate information to students and

families.

• Collaborate with the Director in decision-making, policy

development, and strategic planning for the Student Financial Aid

Office.

• Develop, implement, review, and document financial aid policies

and procedures to ensure compliance with Department of Education,

accrediting agencies, and institutional requirements.

• Represent the Student Financial Aid Office at student

orientations, college fairs, recruiting events, and other outreach

activities, as needed.

• Participate in the development of performance objectives,

corrective action plans, and continuous improvement initiatives

aligned with departmental, divisional, and college goals.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent listening and communication skills, both verbal and

written.

• Exceptional problem-solving skills, and ability to evaluate,

analyze, create, and make decisions within critical scenarios

required to maintain institutional eligibility to award state and

federal financial aid programs.

• Ability to exercise independent judgment in accordance with

established policies and practices

• Ability to interact tactfully and courteously with public and

coworkers, and across all disciplines and departments

• Ability to perform work independently, as well as in a team

environment

• Ability to manage people, department initiatives and strategic

plans, and operations

• Ability to provide guidance, communication and counsel to other

staff members on compliance matters

• Demonstrated knowledge and experience in program

administration, compliance and training.

• Extensive knowledge and understanding of all federal, state,

regulations related to processing, disbursing, and reporting of

financial aid awards.

• Knowledge of FISAP reporting, Program Participation Agreements

requirements, Transfer Monitoring, Gainful Employment disclosures,

Consumer Information and Program Integrity Regulations.

• Must be able to demonstrate a high level of personal and

professional integrity. In addition, must have demonstrated

management and leadership skills managing people, department

initiatives and strategic plans.

Job Requirements

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively

communicate and interact with other employees and the public

through the use of the telephone and personal contact as normally

defined by the ability to see, read, talk, hear, handle or feel

objects and controls. Physical capability to effectively use and

operate various items of office related equipment, such as, but not

limited to a, personal computer, calculator, copier, and fax

machine. No significant climbing, stooping, kneeling, crouching,

reaching, standing, walking, pushing, pulling, lifting, grasping,

and repetitive motions.

OTHER REQUIREMENTS

• Ability to communicate effectively in spoken and written

standard English.

• As required by the 1986 Immigration Act, be prepared to present

acceptable documentation showing your identity and that you are a

U.S. citizen or an alien who is authorized to work.

• A background investigation will be conducted prior to the offer

of employment. A signed authorization for the release of personal

information will be required if selected for an interview.

ACCOMMODATIONS

To perform this job successfully, an individual must be able to

satisfactorily perform each essential job duty. Prince George’s

Community College provides reasonable accommodations when requested

by a qualified applicant or employee with a disability, unless such

accommodation would cause an undue hardship. Accommodation

determinations are made on a case-by-case basis. If reasonable

accommodation is needed, please contact the Equity, Culture, and

Talent ( ECT ) department

Is Background Check Required?

Yes

Is the incumbent responsible for working with minor children or

directly engaging with minor children on campus?

Yes

Posting Detail Information

Posting Number

PGCC233511/12

Open Date

02/13/2026

Close Date

Open Until Filled

Yes

Background Check Statement

Prince George’s Community College is committed to providing a safe

campus community. PGCC conducts background investigations for

applicants being considered for employment. Background

investigations include reference checks, a criminal history record

check, education verification, and when appropriate, a financial

(credit) report or driving history check.

Special Instructions to Applicants

• This position offers a comprehensive benefits package,

including paid time off, paid holidays, retirement plans, and

health and welfare coverage.

Application Status: you will receive an email acknowledging

receipt of your application, upon which time no further

communication occurs unless selected for an interview or the

position is filled. If recommended for hire, communication is

immediately sent to your references listed on your application.

Also, you will receive an email notification from HireRight

requesting you to submit authorization to complete a background

investigation.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Which of the following best describes the highest level of

education you have completed?

• Master's Degree or higher from an accredited

college/university

• Bachelor's Degree from an accredited college/university
• Associate's Degree from an accredited college/university
• One to two years of college credit (30 credit hours is

equivalent to one year)

• Less than 30 credits from an accredited college/university
• High School Diploma or GED
• None of the above
• * Do you have four years of full-time experience in the

financial aid area?

• Yes
• No
• * Do you have two years supervisory experience?
• Yes
• No
• * What are your salary expectations for this position? Please

provide a range, if available.

(Open Ended Question)

• * Do you now or in the future require visa sponsorship to

continue working in the United States? As required by the 1986

Immigration Act, candidates must present acceptable documentation

showing that they are a U.S. Citizen or a resident authorized to

work in the U.S.

• Yes
• No
• * How did you hear about this employment opportunity?
• HERC
• HigherEd Jobs
• Hispanic Outlook
• Indeed
• Personal Referral
• PGCC Website
• Social Media (LinkedIn, Twitter, Facebook)
• The Chronicle of Higher Ed
• The Washington Post
• Other: Please indicate below
• Educause
• How did you hear about this employment opportunity? If you

selected 'Other' please indicate source

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Other