Financial Aid Technical Coordinator

Compensation

$51,529.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on March

5, 2026.

Reporting to the Senior Director, the Financial Aid Technical

Coordinator supports the implementation and monitoring of

compliance-related financial aid processes. This position analyzes

regulatory changes, supports configuration and workflow updates

with Financial Aid leadership and technical partners, assists with

testing and validation, maintains documentation, and provides

technical assistance to ensure accurate and compliant financial aid

operations.

Job Description

Responsibilities and Duties Include

• Analyzes existing workflows and new federal, state, and

institutional regulatory requirements to recommend and communicate

programming updates, and coordinates implementation with technical

partners.

• Consults with Financial Aid leadership to ensure that all

programming changes are aligned with existing, updated or new

policies and procedures.

• Serves as a functional liaison with ITS and supports the

planning, coordination, and validation of integrated financial aid

processes across various systems, including the student information

system, financial aid management system, and the scholarship

management system.

• Monitors financial aid workflows and system-supported processes

from a functional and compliance perspective, recommending

operational improvements as needed.

• Assists with functional testing of system updates prior to

implementation and collaborates with users to interpret

findings.

• Maintains and updates the Financial Aid Standard Operating

Procedures (SOPs) and coordinates with Financial Aid leadership to

ensure policy and procedure manuals are up to date.

• Supports required federal and state reporting through

collaboration with Financial Aid peers, Institutional Research, and

ITS.

• Performs functional data analysis and interprets queries to

prepare departmental reports, including monthly statistic reports,

to assess process effectiveness and support continued efficiency in

financial aid operations.

• Assist Financial Aid leadership with audit preparation,

providing supporting data and documentation as needed.

• Serves as a liaison with Financial Aid Client Services and the

One Stop team to ensure necessary updates and enhancements are

identified, prioritized, and coordinated for student service

improvements.

• Provides technical assistance and resources to the Financial

Aid team on various programs, including Regent, NexGen, and

Microsoft Office.

• Supports staff understanding of changes to system workflows and

operational processes as needed.

• Provides summary reports and other documentation to Financial

Aid leadership to support committee or ITS meetings related to

technical development of financial aid systems.

• Interprets and applies rules, policies, statutes, and

guidelines as they relate to system use, workflows, and operational

processes.

• Serves as a Secondary Destination Point Administrator for the

federal student aid and a contact for the Florida Office of Student

Financial Assistance sites; maintains credentialing compliance and

monitors staff access within Financial Aid systems in accordance

with institutional requirements.

• Provides service to the college through participation in

events, committees, and other college activities.

• Complies with all published College Rules, procedures,

guidelines, and laws/regulations governing public employees,

including but not limited to those related to document retention

and destruction, FERPA, and confidentiality.

• Strictly honors the privacy, security, and confidentiality of

records and other sensitive information according to appropriate

state, federal, and college regulations, policies, and

procedures.

• Provides service excellence through courteous, informed,

accessible, and professional engagement.

• Performs other duties as assigned.

Reports to: Senior Director, Financial Aid

QUALIFICATIONS

Required: A bachelor’s degree in a related field with two

(2) years of progressively responsible experience in financial aid

administration, student services, enrollment management, or

comparable operational environments involving complex systems,

cross-functional coordination, and process management. A

combination of education and/or experience equal to six (6) years

will be considered.

Additional Requirements: A criminal background check will be

conducted.

Preferred: Experience in higher education and a Financial

Aid office. Experience coordinating complex, multi-stakeholder

initiatives or projects, as well as project management training or

certifications, such as Project Management Professional (PMP) or

Certified Associate in Project Management (CAPM). Familiarity with

IT service management concepts, such as ITIL, or experience working

within enterprise system environments.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural

environment.

• Adaptability to Change – able to be flexible and supportive,

able to positively and proactively assimilate change in rapid

growth environment.

• Analytical Aptitude & Problem Solving - able to analyze

information, problems, situations, practices and/or procedures,

collect and interpret data, reason logically, establish facts,

identify and define existing and potential issues, recognize the

interrelationships among elements, draw valid conclusions, develop

recommendations, as well as alternative courses of action, select

appropriate course, follow up, and evaluate.

• Communication – able to effectively communicate in a

professional, diplomatic, empathetic, and tactful manner using

preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned,

sensible, and timely decisions based on careful, objective review

and informed analysis of available information, considerations, and

other factors.

• Customer Service – ability to respond promptly and courteously

to all questions from students and faculty, demonstrating patience

and persistence when helping students with little or no computer

skills.

• Ethics – able to demonstrate integrity, professionalism,

civility, and a high degree of ethics in all job-related

actions.

• Organization & Time Management – able to plan, schedule,

and organize tasks related to the job to achieve goals within or

ahead of established time frames.

• Problem Solving – proven skills in identifying issues,

determining their cause, developing creative solutions, and

following through with implementing resolutions.

• Team Orientation & Interpersonal — highly motivated

team-player with ability to develop and maintain collaborative

relationships with all levels within and external to the

organization.

• Relationship Management – able to personally provide high level

of interactive service to others, building relationships and

addressing identified needs.

• Results Orientation – proven ability to set and exceed

established targets.

• Systems & Software - proficient level of knowledge of

Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to

detail.

• Multi-task - Ability to expeditiously organize, coordinate,

manage, prioritize, and perform multiple tasks simultaneously to

swiftly assess a situation, determine a logical course of action,

and apply the appropriate response.

Application Process: All applicants must submit a completed

online SF employment application, an up-to-date resume, letter of

intent, and unofficial college transcripts (if applicable) to be

considered for this position. Unofficial transcripts are

only accepted for review purposes, official transcripts are

required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS),

please check with the FRS on how your current benefits will be

affected if you are re-employed with the State of Florida. Your

current retirement benefits may be canceled, suspended or deemed

ineligible depending upon the date of your

retirement.

Santa Fe College (SF) is committed to maintaining a work and

educational environment that embraces diversity and where no member

of the college community is excluded from participation in, denied

the benefits of, or subject to discrimination in any college

program or activity based on: their race, ethnicity, national

origin, color, religion, age, disability, sex, pregnancy status,

gender identity, sexual orientation, marital status, genetic

information, political opinions or affiliations, or veteran status.

This commitment applies to employees, volunteers, students, and, to

the extent possible, to third parties, applicants for admission,

applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about

discrimination or harassment, including concerns about sexual

harassment or sexual violence under Title IX, should be directed

to: [email protected]

Santa Fe College reserves the right to extend deadlines and/or not

to offer advertised positions. Preference will be given to eligible

veterans and spouses of veterans.