Associate Director of Financial Aid-Student Engagement

Position Information

Position Title

Associate Director of Financial Aid-Student Engagement

Division

Business and Finance

Department

Financial Aid

Number of hours per week

37.5

Days to be worked

Monday, Tuesday, Wednesday, Thursday, Friday

Months per year

Fiscal (12 months)

If modified, list months

Job Type

Campus

Main Campus

If other location, please indicate

Position Number

071290

Advertised Salary

Commensurate with education and experience

Pay Basis

Monthly

Tennessee State University Office of Financial Aid invites applicants for the position of Associate Director of Financial Aid for Student Engagement.

Position Summary

The Associate Director of Financial Aid for Student Engagement provides strategic leadership and operational oversight for student-facing financial aid services,

outreach, and engagement initiatives. This role is responsible for enhancing the student and family experience by ensuring clear communication, proactive outreach,

and equitable access to financial aid resources. The Associate Director collaborates closely with campus partners to support student success, retention, and completion

while ensuring compliance with federal, state, and institutional financial aid regulations.

Job Responsibilities

Student Engagement and Outreach

• Lead the development and implementation of a comprehensive student

engagement strategy for financial aid, including outreach to prospective, current, and special population students (e.g., first-generation, low-income,

transfer, adult learners).

• Oversee financial aid communications, ensuring messaging is clear, accurate,

timely, and student-centered across multiple platforms (email, website, social media, presentations, and events).

• Coordinate and deliver financial aid workshops, information sessions,

orientations, and financial literacy programming for students and families.

• Serve as a primary advocate for the student experience within the Office of

Financial Aid, using data and feedback to inform service improvements.

Leadership and Supervision

• Supervise and mentor professional and/or support staff responsible for

student services, outreach, and front-line financial aid operations.

• Establish priorities, manage workloads, and ensure processing deadlines are

met.

• Recommend and implement process improvements and technology

enhancements to improve the student experience and operational efficiency.

• Contribute to strategic planning and annual goal setting for the Office of

Financial Aid.

• Manage and evaluate third-party partnerships related to the financial aid

student experience ensuring services align with institutional goals, compliance requirements, and student-centered values.

Other Duties as Assigned

Minimum Qualifications

• Bachelor’s degree required from an accredited institution.
• Minimum of five years of progressively responsible experience in financial aid administration.
• Demonstrated knowledge of federal and state financial aid regulations and compliance

requirements.

• Proven experience in student engagement, outreach, or customer service leadership.
• Supervisory or team leadership experience.
• Strong communication, presentation, and interpersonal skills.

Special Instructions to Applicants

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date

Close Date

Job Category

Administrative/Professional

Requisition Number

Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

Quick Link

https://jobs.tnstate.edu/postings/10640

Reference Letter

References

Minimum References Required

2

Recommendation Deadline

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• CV/Resume
• Cover Letter
• Transcript 1

Optional Documents