Financial Aid Systems Analyst, Financial Aid

External Applicants

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beginning your application, including your resume, cover letter,

and any additional materials specified in the job

description.

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Job Description Summary

The Financial Aid Systems Analyst supports the reliable operation

of the systems, processes, and data exchanges used by the Wake

Forest Office of Student Financial Aid. The position performs

recurring financial aid systems operations, monitors and

troubleshoots production processes, supports departmental users and

helps maintain accurate and timely movement of financial aid data

between institutional and federal systems.

Working closely with the Financial Aid Systems Manager and other

members of the financial aid team, the Systems Analyst supports

PowerFAIDS, Workday Student financial aid functionality, federal

data exchanges, and related technologies. The position also

contributes to testing, documentation, staff training, annual

system setup, and continuous improvement of financial aid business

processes.

The role requires a combination of financial aid knowledge,

technical aptitude, attention to detail, and the ability to

investigate and resolve system and data issues in a highly

regulated environment.

Job Description

Essential Functions

• Perform and monitor recurring financial aid systems operations

and data-processing activities, including the receipt,

transmission, import, and processing of federal and institutional

financial aid files and data exchanges.

• Support data exchanges involving federal and institutional

financial aid systems, including SAIG, EDconnect, IS IR and COD

processing, as well as application and document data received from

external partners such as the College Board.

• Monitor file transmissions and system processes for successful

completionK investigate rejects, exceptions, and processing

failures and take appropriate corrective or escalation action.

• Support the administration and daily operation of PowerFAIDS,

including batch processes, data imports, scheduled jobs, annual

setup activities, and financial aid disbursement processes.

• Support financial aid-related functionality within Workday

Student by executing and monitoring operational processes,

assisting with testing and configuration changes, troubleshooting

issues, and supporting annual and periodic processing.

• Assist with annual aid-year set-up and rollover activities,

including parameter review, operational testing, and validation of

system processes.

• Provide technical troubleshooting and application support to

financial aid staff% triage and resolve support requests and work

directly with users to identify and document issues.

• Assist with the investigation and resolution of financial aid

data and processing issues involving PowerFAIDS, Workday Student,

COD, and related institutional and federal systems.

• Support specialized financial aid processing and program

administration as assigned.

• Maintain operational controls designed to confirm that

recurring processes, data exchanges, and scheduled jobs have been

completed accurately and successfully.

• Develop, maintain, and update systems documentation, procedure

guides, processing calendars, operational checklists, and other

reference materials.

• Assist with onboarding and systems training for new financial

aid staff and provide ongoing guidance to departmental users.

• Participate in testing system releases, configuration changes,

integrations, and revised business processes before implementation

in production.

• Work collaboratively with Information Systems, the University

Registrar, Student.

• Financial Services, Admissions, and other University partners

to troubleshoot issues and support reliable financial aid

operations.

• Support financial aid data exchanges and hosted technology

environments in coordination with university technology staff and

external vendors.

• Stay current with changes to financial aid systems and

technologies and contribute to the evaluation and implementation of

new functionality and process improvements.

• Protects PII, and CUI in all instances.
• Perform related duties and special projects as assigned.

Required Education, Knowledge, Skills, Abilities

• Bachelor’s degree or an equivalent combination of education and

relevant professional experience.

• Experience working with financial aid, student information

systems, enterprise applications, or other complex data-processing

environments

• Demonstrated ability to learn and support specialized software

applications and technical business processes.

• Strong analytical and problem-solving skills include the

ability to investigate processing errors system exceptions and data

discrepancies.

• Demonstrated attention to detail and ability to recognize when

system or data results require additional review.

• Ability to manage recurring operational responsibilities while

responding effectively to unexpected system or processing

issues.

• Ability to work independently establishes priorities and meet

deadlines in a time-sensitive operational environment.

• Strong written and verbal communication skills and the ability

to explain technical or system-related information to users with

varying levels of technical expertise.

• Ability to develop clear procedural documentation operational

instructions and training materials.

• Demonstrated ability to work collaboratively with colleagues

across functional and technical areas.

• Ability to exercise sound judgment and appropriately handle

confidential student and financial information.

• Willingness and ability to take initiative identify process

improvements and adapt as systems and institutional needs

evolve.

Preferred Education, Knowledge, Skills, Abilities:

• Experience supporting financial aid systems or financial aid

operations in a higher education environment.

• Experience with PowerFAIDS or another financial aid management

system.

• Experience with federal financial aid systems and processes

including EDconnect SAIG IS IR processing and COD.

• Experience with or knowledge of Workday Student.
• Familiarity with system integrations, file-based data

exchanges, scheduled processing, or cloud-hosted technology

environments.

• Working knowledge of federal student financial aid programs and

the regulatory environment in which financial aid systems

operate.

• Experience testing system changes, troubleshooting production

issues, and documenting technical or operational procedures.

• Experience with T-SQL and/or Python programming languages.

Accountabilities

• Responsible for the accuracy timeliness and completion of

assigned systems and operational processes.

• Responsible for monitoring assigned processes identifying

exceptions or failures and escalating significant issues when

appropriate.

• Responsible for maintaining accurate and current documentation

for assigned systems and processes.

• Responsible for own work and for contributing to the overall

effectiveness and continuity of the Financial Aid Systems

function.

Physical Requirements

• Sedentary work primarily involves sitting or standing.

communicating with others to exchange information. repeating

motions that may include the wrists, hands, and/or fingers. and

assessing the accuracy, completeness, and quality of assigned

work.

Environmental Conditions

• No unusual environmental conditions.

Work Arrangement

• Variable Hybrid. Fully remote work may be considered for highly

qualified candidates based on experience, operational needs, and

University approval.

This position is not eligible for sponsorship of non-immigrant

or immigrant visa status through Wake Forest University. All

eligible applicants are encouraged to apply.

Additional Job Description

Time Type Requirement

Full time Note to Applicant

This position profile identifies the key responsibilities and

expectations for performance. It cannot encompass all specific job

tasks that an employee may be required to perform. Employees are

required to follow any other job-related instructions and perform

job-related duties as may be reasonably assigned by his/her

supervisor.

In order to provide a safe and productive learning and living

community, Wake Forest University conducts background

investigations and drug screens for all final staff candidates

being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all

qualified candidates to apply without regard to race, color,

religion, national origin, sex, age, sexual orientation, gender

identity and expression, genetic information, disability and

military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an

accommodation to participate in the application or interview

process, please contact AskHR@wfu.edu or (336) 758-4700.