Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study.

At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other.

Job Description

The Assistant Director of Financial Aid, reporting to the Director of Financial Aid and working closely with the Director of Financial Aid Operations, will evaluate, approve and award financial aid to students in accordance with Federal, State and University regulations, policies and operating guidelines. The Assistant Director will develop effective relationships with other key offices at the University in order to improve customer satisfaction.

This is a temporary, hourly, part-time, hybrid position, three (3) days in the office and one (1) day remote.

Responsibilities

Conduct proactive outreach to students including email, phone and text
Schedule appointments with current and prospective students
Assess the financial need of students and advise students and parents regarding financial aid options, process and requirements
Evaluate Student Academic Progress and facilitate the appeal process
Perform standard and customized report writing for Banner and Excel
Troubleshoot Banner issues within the office to help increase efficiency
Assist in daily processing of COD and CPS when assigned
Assist with the development and coordination of yearly activities including the development of new literature, forms, mass communication plan
Prepare documentation with Director for Uniform Audit (A-133) and other federal and state reports
Work closely with Financial Aid consultants as needed
Complete and Assist with Yearly Banner Roll, FISAP Reporting, Monthly reconciliation including Pell & Direct Loans and Perkins reporting
Manage, maintain, and counsel an assigned caseload of prospective and current students
Work closely with first generation University students and families
Review and approve Refund requests
Work closely with Admission team to provide presentations and one on one counseling during programmed events occasionally required on weekends such as but not limited to: Accepted Students Day, Open House, Early Action Brunch, Last Look Weekend, and evening outreach
Create and present workshops on and off campus to encourage FAFSA filing of prospective students and clearance for continuing students
Work closely with Oxley Advisors and Program Directors to provide lists and information on students with outstanding balances
foster and maintain partnerships across programs
Engage students through financial literacy workshops
Work closely with Student Accounts
Assist with NYS HESC awards
Other duties as assigned

Requirements

Bachelor’s degree required
Two years minimum experience directly related to the duties listed above
Extensive knowledge of financial aid policies, procedures and eligibility requirements
Ability to create and maintain an environment that fosters team solutions across various departments on campus
Ability to communicate effectively, both orally and in writing
Banner, Argos, ED Connect, COD, NSLDS, Microsoft Office experience preferred
Able to maintain a positive, upbeat attitude; have a proactive approach in a fast-paced work environment
Experience providing excellent customer service and have the ability to use positive language in challenging situations

Benefits

Hourly range: $40 - $45 an hour / 19 hours per week

Employee Assistance Plan