Supervisor, Campus Financial Aid

Supervisor, Campus Financial Aid

Austin Community College

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advertising at 12:00 A.M. on the closing date e.g., at

midnight on the day before the closing date.

Austin Community College employees are required to maintain a

domicile in the State of Texas while working for the college and

throughout the duration of employment. - AR 4.0300.01

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Austin Community College employee, please click this link to apply

through your Workday account.

Austin Community College is a public two-year institution that

serves a multicultural population of approximately 41,000 credit

students each Fall and Spring semester. We embrace our identity as

a community college, as reflected in our mission statement. We

promote student success and community development by providing

affordable access, through traditional and distance learning modes,

to higher education and workforce training, including appropriate

applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit

and retain a workforce that

• Values intellectual curiosity and innovative

teaching

• Is attracted by the college's mission to promote equitable

access to educational opportunities

• Cares about student success and collaborates on strategies to

facilitate success for populations including; first generation

college students, low-income students, and students from

underserved communities.

• Focused on student academic achievement and postgraduate

outcomes

• Welcomes difference and models respectful interaction with

others

• Engages with the community both within and outside of

ACC

Job Posting Title

Supervisor, Campus Financial Aid

Job Description Summary

To supervise the daily operations of a campus Financial Aid Office

and assist in providing complex technical support in the

administration of the Financial Aid programs.

Job Description

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other

duties may be assigned.

• Supervises, trains, coaches, directs, coordinates, and

disciplines personnel while adhering to organizational human

resource policies and procedures as well as related employment

laws. Recommends hire and termination personnel actions for

positions supervised.

• Oversees the daily operations of the campus Financial Aid

Office and ensures compliance with federal and state regulations

pertaining to financial aid programs.

• Manages financial aid application outreach initiatives and

verifies accuracy of FAFSA information.

• Provides advice to students, potential students, and parents

regarding financial aid programs, application procedures, award

packaging, satisfactory academic progress, and debt management;

conducts student loan counseling entrance sessions.

• Reviews and resolves student financial aid issues through

collaboration with relevant departments and offices.

• Reviews and processes special conditions and professional

judgment overrides for students with unusual or mitigating

circumstances in accordance with federal, state, and institutional

rules and regulations.

• Reviews and makes decisions regarding student appeals for

satisfactory academic progress requirements and professional

judgment decisions on students with mitigating or special

circumstances.

• Coordinates all phases of the College Work Study Program on the

campus to include student and supervisor orientations, job

placement for on and off campus jobs, and processing Human

Resources paper for work-study employees.

• Coordinates and conducts financial aid outreach programs at

local and area high schools, outside agencies, and community

groups.

• Reviews student financial aid applications to determine

eligibility based on federal and state regulations.

• Serves as a liaison for the Financial Aid office with other

departments within the College.

• Provide support to Regional Directors, Associate Directors, and

the Executive Director as needed on special projects.

• Responsible for the application of caseload management

principles and duties for a 1-3 cohorts of 40-100 students per

semester, including assessing, planning, implementing, monitoring

and evaluating actions required to complete the financial aid

application process.

• Manage shared department email account and assign staff to

review and respond to inquiries.

• Represent the Financial Aid Office on various committees

throughout the college.

Knowledge

Must possess required knowledge and be able to explain and

demonstrate, with or without reasonable accommodations, that the

essential functions of the job can be performed.

• Federal and state regulations pertaining to financial aid

programs.

• Appeals processes, special conditions, and overrides relating

to financial aid.

• Financial aid outreach programs.
• Work-study programs.
• Supervisory principles, practices, and methods.
• Tax laws applicable to student financial aid.

Skills

Must possess required skills and be able to explain and

demonstrate, with or without reasonable accommodations, that the

essential functions of the job can be performed.

• Determining individual benefit eligibility.
• Managing or administer grant funds.
• Making recommendations that impact the budget.
• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills

including tact, discretion and diplomacy.

• Effectively using organizational and planning skills with

attention to detail and follow through.

• Counseling students, potential students, and parents regarding

financial aid programs and procedures.

• Reviewing financial aid applications and determining

eligibility.

• Interpreting and applying federal and state regulations to all

aspects of financial aid programs.

• Supervising and coordinating the activities of subordinate

personnel.

• Maintaining confidentiality of work related information and

materials.

• Establishing and maintaining effective working

relationships.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and

presentation software.

Required Work Experience

• Two years related work experience including one year

supervisory experience.

• Completion of the ACC Supervisor Certificate Series Program

will satisfy the supervisory experience required for this

position.

Required Education

• Bachelor's degree.

Special Requirements

Licenses/Certifications; Other

• Must not be on default of any federal/state student

loans.

Physical Requirements

• Work is performed in a standard office or similar

environment.

• Subject to standing, walking, sitting, bending, reaching,

pushing, and pulling.

• Occasional lifting of objects up to 10 pounds.

Safety

• Supervise safe operation of unit. Facilitate safety

inspections. Take reasonable and prudent actions to eliminate

identified hazards. Ensure employees receive appropriate safety

training and foster a workplace safety culture.

Salary Range (PG 121)

$57,773 - $72,216

Reports to: Regional Director, Financial Aid

Campus/Outreach

Number of Openings

1

Job Posting Close Date

February 12, 2026

Clery Act

As required by the US Department of Education, employees are

required to report violations under Title IX and, under the Jeanne

Clery Disclosure of Campus Security Policy and Crime Statistics Act

(Clery Act), select individuals are required to report crimes. If

this position is identified as a Campus Security Authority (Clery

Act), you will be notified, trained, and provided resources for

reporting.

Disclaimer

The above description is an overview of the job. It is not intended

to be an all-inclusive list of duties and responsibilities of the

job, nor is it an all-inclusive list of the skills and abilities

required to do the job. Duties and responsibilities may change with

business needs. ACC reserves the right to add, change, amend, or

delete portions of this job description at any time, with or

without notice. Employees may be required to perform other duties

as requested, directed, or assigned. In addition, reasonable

accommodations may be made by ACC at its discretion to enable

individuals with disabilities to perform essential functions of the

job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Riverside-Campus/Supervisor--Campus-Financial-Aid_R-8929

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