Assistant Director, Financial Aid Operations (FT), MFRE13542SFA

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r**Assistant Director, Financial Aid Operations (FT), MFRE13542SFA**

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r**Assistant Director, Financial Aid Operations (FT), MFRE13542SFA**

The College of DuPage is a comprehensive community college located 27

miles west of downtown Chicago, vitally connected to our local area for

over 50 years. We prepare students for a lifelong passion for learning

on our 273-acre campus which is home to nine associate degrees and a

wide variety of professional and technical certificates. Many of these

credentials prepare students to seamlessly articulate into the

baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an

inclusive and welcoming community environment. We are an equal

opportunity employer committed to diversity in the workforce. Our

connection to the larger metropolitan area is essential to our success

and provides a wealth of diverse cultural and recreational

opportunities.

Primary Duties And Responsibilities

The Asst Director of Student Financial Assistance Operations is

responsible for overseeing the day-to-day operations of the Student

Financial Assistance (SFA) office, with a focus on electronic data

processing, system integrations, and compliance with federal, state, and

institutional financial aid policies. The role includes managing the

administration of electronic financial aid systems, maintaining

compliance with regulatory guidelines, and ensuring smooth financial aid

processing from application through disbursement. The Asst Director will

also supervise a team of financial aid professionals and serve as the

primary liaison to the IT department for systems support.

Oversee the daily management of the electronic financial aid process,

including the retrieval, posting, and reconciliation of data from

various sources (e.g., ISIRs, COD, NSLDS).

Hire, train, supervise, and evaluate Financial Aid staff members,

including Financial Aid Representatives, ensuring staff meets

performance expectations.

Maintain and monitor the U.S. Department of Education\'s (USDE)

Electronic Data Exchange (EDE) process with federally approved entities

(e.g., CPS, NSLDS, COD), including processing Institutional Student

Information Records (ISIRs), corrections, and reporting.

Collaborate with the IT department to review and coordinate annual

financial aid setup, including document tracking, rule maintenance, and

communication codes.

Ensure accurate data exchange between the financial aid office and

external agencies (e.g., NSLDS, COD) and manage internal office

reporting.

Develop, update, and enforce office policies and procedures to ensure

compliance with federal, state, and institutional financial aid

regulations.

Coordinate reconciliation processes between the Financial Aid office and

other institutional departments (e.g., Finance, Enrollment Services).

Manage the Return of Title IV (R2T4) process and ensure accurate

implementation of the procedures.

Oversee the federal Direct Loan and Pell Grant closeout process with the

Department of Education.

Maintain and ensure proper configuration of the student information

system to meet financial aid regulatory requirements.

Serve as the primary point of contact for IT-related support for the

financial aid office.

Monitor and ensure daily quality control of the Ellucian Colleague

student information system and troubleshoot account control issues.

Generate special reports as requested by the Director and conduct

research to address unique reporting needs.

Assist in the collection and compilation of data for annual financial

aid reports and institutional audits.

Perform additional duties as assigned by the Director of Student

Financial Assistance.

Ensure smooth communication between the financial aid office and

internal departments to maintain efficient processing workflows.

Review and recommend improvements to financial aid processes to increase

efficiency and reduce processing errors.

Provide support and training to staff and other departments on financial

aid processes and systems.

Qualifications

• Education
• Bachelors degree in related field required.
• Additional course work in computer science area preferred.
  
  

Experience

Minimum of 5-7 years of experience in financial aid operations,

including experience with electronic data exchange, federal aid

programs, and financial aid management systems.

Proven experience with Electronic Data Environment (EDE), ElmResources,

and Department of Education programs.

Strong knowledge of Ellucian Colleague or other student information

systems is required.

Experience managing teams, including hiring, training, and performance

evaluation.

Solid understanding of federal and state financial aid regulations, as

well as institutional financial aid policies.

Ability to interpret complex financial aid data and regulations and

apply them effectively within the department.