Associate Director, Student Financial Services

Posting Details

Posting Details

Position Title Associate Director, Student Financial Services Posting Number 2026005EP

Position Information

Working Title Associate Director, Student Financial Services Classification Code 1209 RCW Exemption Criteria 16 - Principal Assistant EWU Position Number E99881 FLSA Exempt - Administrative Bargaining Unit None % Full Time 100 Salary / Wage Range 113AE Salary Information

The salary for this position is $82,225 (minimum) up to $115,132. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Anticipated Start Date TBD Term of Appointment 12 months per year Location Cheney, Washington County Spokane County Project Description Project Duration Background Check Yes - Both Responsible HR User Saundra Godin Responsible HR User Email address [email protected]

Position Details

Job Summary

We are currently seeking skilled and team-oriented applicants for the following position: Associate Director of Student Financial Services which plays a vital role in supporting the Director of Student Financial Services in the financial management and administration of student accounts.

This position assists in overseeing daily financial operations, payment processing systems, and accounts receivable functions while ensuring compliance with federal, state, and institutional regulations. The Associate Director provides leadership for staff, promotes exceptional customer service, and supports the use of technology to enhance the student financial experience. This role serves as a key liaison with campus partners, external vendors, and system providers to ensure accurate, efficient, and student-centered financial services.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

The salary for this position is $82,225 minimum salary (minimum) up to $115,132 top salary being offered. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

Applications are open and accepted until recruitment is closed. Screening of applications will begin on Thursday, January 29, 2026. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

About Eastern Washington University

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’24-’25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Conditions of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employment: https://inside.ewu.edu/policies/knowledge-base/ewu-406-01-exempt-employment/

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Physical Demands

Contact Saundra Godin in Human Resources at [email protected] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Pre-Placement Physical No Hearing Test No Medical Monitoring Post Hire No Protective Equipment

University, local, regional and state mandates for public and personal protection should be followed as needed.

Required Qualifications

• Bachelor’s degree in accounting, finance, business management or related field.
• Two years of progressively responsible experience in the management of comprehensive
• business systems.
• Excellent interpersonal, oral, and written communication skills.
• Experience with enterprise administrative systems.
• Outstanding organizational and problem resolution skills.
• Strong interpersonal skills with faculty, staff and student populations.
• Experience leading teams or supervising staff.
• Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.
  
  

Preferred Qualifications Other Skills and Abilities Work Schedule Type Regular Work Schedule

Monday-Friday 8:00am-5:00pm

Posting Date 01/16/2026 Open Until Further Notice Yes Closing Date Screening to Begin 01/29/2026 Special Instructions to Applicants

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required Documentation Includes All Of The Items Listed Below.

• Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
• Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
• Complete the online application form and respond to the online questions, if applicable.
• Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
• Please do not upload resumes that include photos of yourself.
  
  

Application Types Accepted Profile

Job Duties

% of Time 60 Responsibility / Duty

• Assist in the management and oversight of day-to-day financial operations, ensuring accuracy, compliance, and efficiency.
• Collaborate with team members to streamline financial processes and implement best practices.
• Administer student information system posting of tuition, fees, fines, housing costs, and other charges.
• Assist in the implementation and management of student tuition payment plans.
• Assist in the accurate disbursement and reconciliation of financial aid funds.
• Promote exceptional student service and resolve sensitive customer concerns.
• Contribute to maintaining a student-centric approach to financial services.
• Administer the collection of accounts receivable for the university.
• Maintain comprehensive knowledge of debt collection regulations and best practices.
• Contribute to the generation and analysis of financial reports to support decision-making.
• Represent Student Financial Services as requested by the Director in matters related to committees, boards, student organizations, departments, and external partners.
• Liaison with other departments on campus to promote cooperation, communication, and training.
• Provide functional oversight and administration of TouchNet systems, including uPay payment sites and the TouchNet Marketplace.
• Manage configuration, testing, and ongoing maintenance of TouchNet uPay sites and Marketplace storefronts to ensure accurate billing, payment processing, and compliance with institutional policies.
• Coordinate with TouchNet, campus IT, and third-party vendors to troubleshoot issues, implement enhancements, and ensure secure, reliable payment processing.
• Monitor TouchNet transaction activity, reconciliation processes, and reporting to support accounts receivable accuracy and audit readiness.
  
  

Essential Function Indicator Yes % of Time 20 Responsibility / Duty

• Work collaboratively with the Student Financial Services office team to foster a positive work environment.
• Provide assistance and support to team members as needed.
• Train employees on regulations, policies and procedures related to their position.
• Develop performance objectives and criteria for employees.
• Develop and maintain an environment supportive of staff training and professional development.
• Hire, train, supervise and evaluate direct report employees.
  
  

Essential Function Indicator Yes % of Time 20 Responsibility / Duty

• Assist in ensuring compliance with financial regulations, accounting standards, and institutional policies.
• Establish and implement policies and procedures that maximize efficiency and compliance with federal, state, and university regulatory requirements.
• Contribute to identifying and mitigating financial
• risks, implementing risk management strategies.
• Support the coordination and participation in financial audits, providing necessary documentation.
• Utilize financial software and technology to enhance the efficiency and accuracy of financial processes.
• Collaborate with IT staff in the implementation and testing of new upgrades, interfaces, enhancements, and patches for the accounts receivable and campus loan management systems.
  
  

Essential Function Indicator Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter
• Resume
• Mission Statement Response
  
  

Optional Documents

• DD214 Form