University Associate Director of Financial Aid, Fin Aid/Scholarship Leader, University Enrollment Services

Job ID: 318187

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

Department Information

University Enrollment Services (UES) supports the academic and student services missions of Indiana University (IU) by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

Job Summary

General Responsibilities

• Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for financial aid/scholarships areas.
• Establishes long-term business plans and long-term strategic objectives.
• Directs leadership staff who provide supervision to financial aid/scholarships teams.
• Responsible for escalated operational issues, including human resources and/or people management situations.
• Drives innovation and excellence within the area of financial aid/scholarships; reviews and creates policies and procedures.
• Determines overall budget for financial aid/scholarships teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.
• Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.
• Stays up-to-date on new financial aid/scholarships standards, technologies, policies, and procedures and works collaboratively with other financial aid/scholarships leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.

Department-Specific Responsibilities

• Drives continuous improvement and modernization of financial aid for campus partners.
• Oversees Financial Aid systems, operations and special programs.
• Leads the development and improvement of financial aid across multiple specialty teams.
• Acts as a resource for campuses, internal staff, and external partners for financial aid.
• Leads proactive identification of operational, system and programmatic challenges.
• Identifies problems both internally and externally and works with staff to identify and implement solutions.
• Establishes long-term business plans and long-term strategic objectives.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in business, public policy, or related field

Preferred

• Master's degree higher education student affairs or related field

WORK EXPERIENCE

Required

• 5 years in student services, enrollment management, higher education student affairs, or related field
• 3 years of management experience in relevant field

SKILLS

Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Effective leadership skills
• Ability to represent the company with external constituents
• Ability to drive multiple projects to successful completion
• Interprets federal, state, and institutional rules and regulations

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This is an in-person position.

Bloomington or Indianapolis campus

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Strategic

FLSA: Exempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234